Brief Overview of Role: To provide high-quality operational support to Carillion customers and internal business functions. BTO owner of the internal PM process ensuring jobs are delivered within agreed timescales.
Accountabilities Include:
PM Support Activities:
1. BTO owner - Managing and coordinating team sessions and master project list.
2. Quality assurance of project collateral received and created for all projects across the team from start to finish.
3. Responsible for closing projects and ensuring the as-built drawings are in the configuration.
4. Creating and distributing RAMS when required.
5. Attendance on all BTO's team calls for awareness of current projects.
6. Attend all PM team meetings to assist with project allocation and to allocate projects in the absence of the Operations Manager.
7. Managing small projects where there is no Project Manager, booking resources, coordinating the procurement plan, agreeing installation dates with the customer, agreeing attendances with the customer, and reviewing the final sign-off.
8. Assisting the sales team on internal documentation.
9. Preparing Subcontractor Scope of Works templates based upon information provided by the Project Manager and coordinating the purchase order with the ISE's.
10. Coordinating Site Survey Projects, arranging resources and booking dates with the customer, obtaining documentation, and forwarding the site surveys to the Sales Consultant.
11. Supporting the Senior PC in day-to-day activities.
Essential Skills:
* Strong customer service and support focus with a desire to deliver a high-quality service.
* Good interpersonal and communication skills.
* Self-motivated with the ability to take ownership and responsibility.
* Ability to multitask, work under pressure, and to tight deadlines.
* A desire to learn and improve skills and knowledge.
* Fast learner, energetic, enthusiastic.
* Positive 'can-do' attitude.
* Team player.
* Good numeracy and written skills.
* PC skills - Excel, Word, PowerPoint.
Additional Responsibilities:
* Processing PM and Design Team Timesheets as allocated by the Operations Manager.
* FOH Phone answering.
* IMS and Quality Policy awareness and development.
* Supporting PM or Operations Manager in calls/adhoc administration requirements.
Critical Success Factors:
* Achieving high levels of customer satisfaction.
* Demonstrations of ownership of problems.
* Delivering projects within agreed timescales.
Comply with departmental processes and procedures.
If this looks like your next career move, please apply.
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