Summary
You will support our colleagues, customer and allow TfL to deliver London’s transport network. From day one you’ll have a say at TfL, helping make things happen. You’ll work alongside our highly experienced colleagues, bringing your fresh insights. Scheme is carefully designed to help kick-start your career to becoming future leaders.
Wage
£29,281 a year
Training course
Chartered manager (degree) (level 6)
Hours
Working hours will be dependant on placement. Some will be Monday-Friday, 9am-5pm, some will be shift work which many include weekends, evenings and night shifts.
35 hours a week
Possible start date
Monday 8 September
Duration
4 years
Positions available
9
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* 8 placement rotations
* A 4-week operational placement on London Underground
* Followed by a 6-month office-based placement that is arranged for you
* 4-week surface operational placement, such as working on river boats or supporting our policing colleagues to ensure the security of our network
* Placement options assigned by your apprentice sponsor could be:
o London Transport Museum
o Customer Strategy
o Climate Change Adaptation
o TfL Consulting
o E-Scooter Trials
o Investment Delivery Planning
o City Planning
o Property Development
o Diversity & Inclusion
* You will have the flexibility to tailor your third and fourth year placements to match the areas of the business you are interested in. Your final placement will take place alongside a compulsory research project that will explore a business improvement which could support your dissertation.
Where you’ll work
197 Blackfriars Road
London
SE1 8JZ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
MIDDLESEX UNIVERSITY
Your training course
Chartered manager (degree) (level 6)
Equal to degree
Course contents
* Support the development of organisational strategies and plans. Develop and deliver operational plans; being able to set targets and KPIs, manage resources, and monitor and measure outcomes to establish operational effectiveness, efficiencies and excellence. Produce reports that clearly present information and data, using a range of interpretation and analytical processes. Gain wide support to deliver successful outcomes
* Plan, organise and manage resources in order to achieve organisational goals. Identify key outcomes, develop and implement plans and monitor progress, and provide reports as required. Proactively identify risk and create plans for their mitigation. Able to initiate, lead and drive change within the organisation, identifying barriers/challenges and how to overcome them. Ability to use widely recognised project management tools
* Managing budgets, controlling expenditure and production of financial reports
* Use of customer insight and analysis of data to determine and drive customer service outcomes and improve customer relationships. Creative approaches to developing solutions to meet customer need
* Able to identify service/organisational improvements and opportunities for innovation and growth, using qualitative and quantitative analysis of information and data and benchmarking against others
* Communicate clearly, effectively and regularly using oral, written and digital channels and platforms. Use active listening and open questioning to structure conversations and discussions, and able to challenge when appropriate. Manage and chair meetings and clearly present actions and outcomes. Ability to apply influencing and persuading skills, to the dynamics and politics of personal interactions
* Able to articulate organisational purpose and values. Support the creation of an inclusive, high performance work culture. Enable others to achieve by developing and supporting them through coaching and mentoring
* Able to build teams, empower and motivate others to improve performance or achieve outcomes. Able to delegate to others, provide clear guidance and monitor progress. Ability to set goals and accountabilities
* Able to build rapport and trust, develop networks and maintain relationships with people from a range of cultures, backgrounds and levels. Able to contribute within a team environment. Effectively influence and negotiate, being able to have challenging conversations and give constructive feedback. Work collaboratively with internal and external customers and suppliers
* Able to reflect on own performance, identifying and acting on learning and development needs. Ability to understand impact on others. Can manage stress and personal well-being, and confident in knowing core values and drivers
* Able to create personal development plan, and use widely recognised tools and techniques to ensure the management of time and pressure effectively, and prioritisation and strategic alignment of activities
* Use evidence-based tools and ethical approaches to undertake problem solving and critical analysis, synthesis and evaluation to support decision making
Your training plan
This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Essential qualifications
GCSE in:
* English Language (grade 4 (C))
* Maths (grade 4 (C))
A Level in:
* Any (grade C)
* Any (grade C)
* Any (grade C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Open
* Caring
* Adaptable