Our client is seeking an experienced and proactive Head of Operations to oversee and optimise a key segment of their supply chain. This role is vital for ensuring the smooth and efficient ordering, storage, inventory management, and coordination of logistics with third-party providers, all aimed at meeting business and customer demands effectively.
Key Responsibilities:
1. Stock Management & Procurement:
Develop and maintain an efficient stock ordering system to align with business demand, minimise excess inventory, and support overall business growth.
Work closely with suppliers to ensure the timely procurement of materials and equipment required for smooth operations.
Monitor stock levels, conduct regular audits, and ensure accurate inventory records to prevent shortages, overstocking, and loss.
2. Storage & Warehouse Coordination:
Oversee the organisation and handling of stock, ensuring best practices are followed to promote efficiency, a clean workspace, and cost-effectiveness.
Implement and manage inventory control measures to improve accuracy and optimise warehouse processes.
Ensure compliance with health & safety regulations, ISO standards, and other relevant audit requirements in warehouse operations.
3. Logistics & Distribution Management:
Proactively address logistical challenges and implement strategies to mitigate risks associated with delivery delays or disruptions in the supply chain.
4. Team Management & Leadership:
Lead and mentor a small warehouse team responsible for stock control, warehousing, and logistics.
Foster a collaborative, high-performance team culture by providing guidance, setting clear objectives, and ensuring professional development opportunities.
Monitor team performance, provide regular feedback, and implement performance improvement initiatives when needed.
Ensure effective communication and coordination between team members and other departments to enhance operational efficiency.
5. Commercial Management:
Achieve 'Invoice Out' targets to maximise revenue and ensure business profitability.
Closely manage relevant cost lines on the P&L to maintain optimised profitability.
6. Process Improvement & Reporting:
Identify opportunities for improving operational efficiency and implement process improvements as needed.
Monitor and analyse key performance indicators related to inventory turnover, logistics efficiency, and cost management.
Prepare and present operational reports to senior management, highlighting trends, risks, and areas for improvement.
7. Customer Service:
Manage a small customer service team, ensuring timely and cost-effective resolution of customer queries and issues.
Required Qualifications & Experience:
1. At least 5 years of experience in operations or supply chain management, preferably in a similar environment.
2. Strong knowledge of inventory management systems, supply chain planning tools, and logistics coordination.
3. Proven experience in managing third-party logistics providers and optimising supply chain processes.
4. Excellent problem-solving skills with the ability to make data-driven decisions under pressure.
5. Strong leadership, communication, and stakeholder management skills.
Preferred Skills & Attributes:
1. Proficiency in ERP systems and warehouse management software.
2. Knowledge of sustainability practices in supply chain operations.
3. Familiarity with regulatory compliance related to inventory management.
4. Ability to adapt in a fast-paced environment and drive continuous improvement initiatives.
5. Experience in supporting business expansions.
Our Client's Ideal Employee:
1. Lives the Values: Upholds integrity, consistency, and alignment with company goals, acting authentically even in challenging situations. Leads by example and maintains high ethical standards.
2. Has a Growth Mindset: Believes in continuous learning, seeks opportunities to improve, and turns challenges into growth experiences.
3. Proactive and Motivated: Takes initiative, stays engaged, and approaches tasks with enthusiasm. Anticipates needs and goes above and beyond. Brings solutions to the table.
4. Humble, Hungry, and Smart: Recognises their role within a team, stays open to feedback, and collaborates effectively to achieve success. Balances hard work, emotional intelligence, and sound judgment.
5. Team Player and Positive: Works well with others, maintains a positive attitude, respects colleagues, and assumes the best intentions.
6. Accountable and Respectful: Takes ownership of their actions, delivers on commitments, and behaves professionally at all times. Upholds mutual respect in all interactions.
7. Loyal and Honest: Demonstrates commitment to the organisation, adheres to principles of honesty, and supports team goals with dedication.
If you're ready to make an impact in a fast-paced and rewarding environment, apply now to join our clients team!
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