Job Advertisement:
Out of Hours (OOH) Officer
Location: AASC Warrington
Salary: £26,000 per annum + Serco benefits
Working Hours: Working hours: Full-Time, 37.5 hours per week. Monday-Thursday office based, Friday-Sunday work from home.
3-week rota which includes 12 hours shifts. 2 weekends out of 3 (days, nights, off as 1 weekend on days, 1 weekend on nights and 1 weekend off)
Are you ready to take on a dynamic and vital role where every shift makes a difference? As an Out of Hours (OOH) Officer at Serco, you'll play a critical part in ensuring service users receive the support they need, exactly when they need it. With a mix of office-based and remote work, this role offers variety, responsibility, and the opportunity to be part of a team that truly impacts lives.
What You’ll Be Doing
You'll be at the heart of our Service Delivery team, responding to urgent needs and ensuring service users receive accommodation and transport in line with UK Visas & Immigration (UKV&I) requirements. Your role will involve working closely with stakeholders, maintaining data integrity, producing reports, and contributing to operational excellence. No two days are the same, and your ability to problem-solve and prioritize will be key to your success.
Join a company that values your contributions and offers a supportive and dynamic work environment. At Serco, you’ll gain access to career development opportunities, comprehensive training, and fantastic employee benefits. This isn’t just another job—it’s a chance to make a real impact. Plus, there will be overtime opportunities that offer an uplifted pay for those willing to go the extra mile.
Your Responsibilities in Action
From handling urgent AIRE notifications to managing property allocations, bookings, and transport arrangements, you'll be the linchpin holding everything together. Ensuring vulnerable individuals are placed in appropriate housing, coordinating transport logistics, and tracking essential maintenance and repairs will be a core part of your role. You'll liaise with landlords, contractors, and internal teams to keep operations running smoothly, all while meeting critical KPIs in a fast-paced, results-driven environment.
What We’re Looking For
We need someone who thrives under pressure and can work efficiently in a KPI-driven setting. The ideal candidate will have experience in an office or call centre environment, be IT-literate, and have strong MS Excel and ICT capabilities. If you're a problem-solver who can juggle multiple priorities without breaking a sweat, this role is for you. A UK driving licence is essential, as is the ability to travel occasionally across the UK. Security clearance at Counter Terrorism Check level and Criminal Record Bureau checks will be required.
Why Serco?
Meaningful and vital work: As part of a highly collaborative team, you’ll be able to strongly influence hiring managers efforts that help us deliver vital services.
A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.
Great people: Youll find yourself working with a variety of highly motivated, supportive, and experienced colleagues, where no two days are the same.
#aasccareers
What we offer
* Salary: Competitive salaries with annual reviews.
* Pension: Up to 6% contributory pension scheme.
* Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
* Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
* Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
* ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
* Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
* Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
Please click on the apply button to be taken to our careers website
Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.