We are looking for a Team Leader here at Mt Hutt, Methven who is savvy when it comes to all things snowsports retail for the 2025 winter season. It is important that you are able to multi-task, manage stock, maximise sales and lead a small team with enthusiasm.
We are looking for people who are passionate and dedicated to delivering great customer service. We offer our customers a range of the latest goggles, helmets, gloves and merchandise among other products. Engaging with guests to help them select the right product and have a great experience will be a top priority.
You will report to the Head of Retail and will need to have the flexibility to both lead and follow as needed. Retail is a close-knit department that requires people who thrive in a team environment and work hard to achieve the best possible atmosphere for both customers and fellow staff.
About the Role
* provides team with leadership, communication, and training skills
* Crew scheduling and Crew management
* in conjunction with the Head of Retail, undertake staff induction, training, administration and performance management
* lead the retail team in providing excellent customer service and knowledge - which exceeds our guest's expectations
* in conjunction with the Head of Retail, undertake stock management, ordering and stocktakes: manual stock entry into our back of house system and checking off deliveries and entering into the system
* restock shelves whilst managing the layout and displays within the shop to help maximise sales
* adapt to changing weather conditions and advising guests accordingly
About You
* at least one season in a leadership role within snowsports retail
* strong product knowledge of current goggle, helmet, glove and outerwear technology
* knowledge of all retail-related tasks, organisational and detail oriented skills
* outstanding customer service and leadership skills
* an understanding of the importance of being a team player and small group dynamics
* solid understanding with Point of Sale including cashiering, end of day reconciliation, and money handling procedures
* be able to multi-task, problem-solve and work well under pressure
Further Information
* Hourly rate of pay: $29.70 - $32
* Minimum 30 hours per week
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