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Just some of the benefits you will enjoy as a Guest Relations Manager at Andaz London Liverpool Street, a concept by Hyatt Hotels
* 12 complimentary nights a year across Hyatt Hotels worldwide
* Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
* Free meals on duty
* 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
* Business attire laundered complimentary
* Headspace membership and access to our Employee Assistance Programme
* Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
What you will do as a Guest Relations Manager
* Establish and maintain a harmonious working and professional relationship with guests, Front Office Department, Housekeeping Department, and all Andaz Employees.
* Continuously drive Hyatt – especially remembers me and my preferences and customer service scores.
* Oversee and manage the Guest Experience Office and ensure the experience for our guests whilst ensuring they receive an outstanding, seamless, 5-star service in all interactions with members of the Guest Experience Team.
* Complete all tasks on their designated task list in a timely and efficient manner and ensure all necessary follow-up and communication is complete prior to ending their shift.
* Lead by excellent example at all times and act as the point of contact for guest’s issues, requests, and queries.
* Participate in daily handover from Shift Leader, act upon this knowledge (dealing with complaints, issues, and requests) and share with colleagues to ensure a smooth operation and to provide exceptional 5-star service at all times.
* Schedule Guest Relations schedule according to business needs.
About Andaz London Liverpool Street
Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity, and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities.
Next steps: Apply today for thisGuest Relations Manager role and start your journey with Andaz London Liverpool Street!
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