Lead Legal Advisory Manager
Elevate Your Career with Exceptional Benefits
Step into a role that not only challenges but also rewards. As the Lead Legal Advisory Manager, you will oversee a dynamic team dedicated to delivering top-tier legal advice and support. This management position is pivotal in ensuring the team meets its objectives, maintains high professional standards, and continuously improves internal functions.
Role Responsibilities:
1. Support Legal and Financial Information Advisors, ensuring they have the resources to excel.
2. Monitor call volumes and individual call states to maintain team availability.
3. Provide immediate feedback and super-coaching, review quality assessments, and oversee training.
4. Act as a point of contact for clients and organisations with queries.
5. Assist in investigating complaints and liaise with clients and management regarding service issues.
6. Maintain and expand the unique offerings within the legal and financial team.
7. Identify areas for learning and ensure necessary research and self-learning.
8. Conduct reviews and 1-1s with the support of a departmental Lead.
9. Demonstrate the ability to work with a variety of individuals, including those who are distressed.
What You Bring:
1. Experience in an employee assistance programme or similar professional environment.
2. Supervisory or managerial experience.
3. A Law Degree, Legal Practice Certificate, or similar qualification.
4. Understanding of the SRA Code of Conduct and the BACP Ethical Framework.
5. Experience reviewing legal documents, business agreements, and completing commercial legal research.
6. Proven ability to engage clients, colleagues, and senior management through various communication methods.
7. A track record of meeting and exceeding KPIs and targets.
8. Ability to complete project work to a high standard.
9. Self-sufficiency, innovation, and drive, with the ability to work independently or as part of a team.
10. Experience with safeguarding issues is desirable but not required.
This role is designed for a driven individual ready to lead and inspire a team while enjoying a comprehensive benefits package. #J-18808-Ljbffr