Job Description
##\n\nWhere : Stoke-on-Trent\n\nFull time: Permanent\n\nSalary: £25,267.00\n\n##\n\nAre you someone who likes solving problems? Maybe you like gaming or tinkering\nwith technology? If so, you have transferrable skills to success in a Customer\nService Home Connections role with EE.\n\n \nWhy not use your skills to make a difference and join our Home Connections\nTeam in Stoke.
You’ll be talking to them over the phone when they first join\nus, guiding them through the process of getting their products and services\nconnected, helping with any initial queries around in home setup or their\nfirst bill.\n\nYou don’t need specific experience to join us. Provided you’re naturally\nhelpful, calm and can build relationships – we can train you on the rest.\n\nWe understand that life never stands still, and like most roles within EE,\nthis opportunity is designed with flexibility in mind. We’re here to support\nyou in being successful, meaning we’ll do everything we can to make sure you\ndon’t miss that appointment, or can look after your family in an emergency.\nJust a few ways we’re doing this include giving you the opportunity to\nschedule your own breaks and banking time, and the option of occasional home\nworking.\n\n##\n\nWhat’s in it for you?\n\n * A great starting salary of £25,267.00\n * Online GP – Giving you access to a GP via telephone or video 247 for both you and your immediate family, fully funded by us\n * Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly\n\n * Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family\n\n##\n\n * Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year\n * Support in carving your own career path.
We are passionate about developing our people and we’ll support you in achieving the career you want\n * Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts\n * Volunteering days, so you can give back to your local community\n * Optional Private Healthcare and Dental, to protect you and your family\n\nOn top of all that, we’ve got a great team culture, meaningful support and\ntailored training to help you build a lasting career. What are you waiting\nfor?