Engagement Manager, AWS Professional Services India
Job ID: 2854877 | Amazon Web Services India Private Limited - Andhra Pradesh
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
As an Engagement Manager, you will collaborate with AWS consultants, partner, and client teams to create and execute a plan to achieve engagement goals that deliver customer outcomes. You will gain knowledge of the customer environment to expedite stakeholder alignment and team cohesion to help deliver customer value. You will lead engagements, aligned to Amazon Leadership Principles and in accordance with the Engagement Manager Role Guidelines.
Key job responsibilities
1. Drive business outcomes through matrix team management across multiple workstreams, employing agile/hybrid/waterfall methodologies.
2. Manage end-to-end project lifecycle, from outcome validation to successful delivery, aligned with our Delivery framework.
3. Lead complex, multi-stream delivery engagements.
4. Validate and ensure achievement of customer business outcomes.
5. Manage risks proactively while identifying opportunities for additional value.
6. Coach teams and customers on delivery practices.
7. Partner with sales, support, and engineering teams for comprehensive solution delivery.
8. Serve as a strategic advisor, helping customers navigate their transformation journey while fostering innovation.
9. Provide strategic guidance and risk management.
10. Deliver training on agile methodologies.
11. Enable partners through framework adoption.
12. Collaborate across AWS teams.
13. Gather and channel customer feedback to improve AWS services.
The role requires adaptability to handle unexpected challenges and willingness to travel to customer sites and internal events as needed. Success in this position demands effective leadership skills, agile expertise, and the ability to drive business outcomes while maintaining stakeholder relationships.
BASIC QUALIFICATIONS
* Hands-on experience delivering enterprise-level IT consulting projects using Agile, Waterfall and Hybrid methodologies.
* Working experience on Agile and Project Management delivery best practices, frameworks, methodologies and tool sets (e.g. Miro, Jira).
* Presented to C-level executives as well as to technical subject matter experts.
* Experience in technical product or program management.
* Experience in software development.
PREFERRED QUALIFICATIONS
* Project management certifications (e.g., APM, CSM, PSM, PMI-ACP, PRINCE2 SAFe (Scaled Agile), etc.).
* AWS / Cloud Experience and Certifications.
* Flair for selling and operating as a Trusted Advisor.
* Past experience as a Technical Program Manager (TPM) leading development projects.
* The ability to influence technical priorities and business strategy through data-driven contributions, working directly with engineering managers and software engineers.
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