Senior Technical Support
Reporting to: Director
My client are an ambitious MSP going from strength to strength after a phase of exciting expansion. A huge opportunity for the right engineer to come in and kick on within a growing organisation!
* Full-time, permanent position
* Salary: £35,000-£40,000 DOE
* Hours: Monday to Friday, 9am to 5pm (with one week in four on call, and occasional weekend work)
* Company vehicle available (including fuel card for business use) or mileage expenses
* Workplace pension
* Free parking
* 28 days annual leave
Key Responsibilities:
* Collaborate with and provide support to the team.
* Accurately diagnose and resolve hardware and software issues through remote support or onsite visits.
* Deliver excellent customer service, ensuring efficient resolution of client issues and maintaining regular communication regarding progress.
* Provide 1st and 2nd line helpdesk support for hardware, software, AV equipment, and telephony.
* Undertake additional tasks as required by business needs.
* Work towards completing Microsoft Certifications for IT professionals.
* Conduct IT audits for new clients, produce reports, and meet with clients to discuss findings and recommendations.
* Adhere to and implement company health and safety policies.
* Proactively follow internal policies and procedures, ensuring safety and security standards are upheld for all clients.
Required Skills & Attributes:
* Professional demeanour
* Willingness to learn and adapt
* Strong initiative and problem-solving abilities
* Excellent communication skills
* Well-presented and reliable
* Effective team player
* Strong knowledge of networking, firewalls, and routing protocols
* Experience with Microsoft technologies and virtualization
* Proficiency with current Microsoft operating systems and Office suite
* Solid understanding of WAN/LAN networking, including TCP/IP, DHCP, and DNS
* Microsoft certification preferred