Please note that this role outline serves to provide an illustrative example of the duties and responsibilities you may be expected to undertake during the course of your normal duties. It is not an exhaustive list and you will therefore be required to undertake other responsibilities and duties that are considered to be commensurate with the band. To provide a first point of contact for the Op Courage Team via the telephone line, for internal and external queries, answering them where possible and otherwise signposting to the relevant member of the clinical team. Open and sort incoming emails and other post in a timely manner, and where appropriate, escalate queries to the leadership team To provide a full and confidential secretarial and administrative service to the Op Courage leadership team. The complexity of this role requires a high degree of organisation skills particularly in time management. To organise meetings as requested by the Op Courage Leadership, including collating agenda items and disseminating agendas and relevant papers in a timely manner. To attend and take notes of meetings as required and be responsible for the production of reports and notes in accordance with the agreed format. Help to ensure action points from meetings are followed up and that matters are brought forward as appropriate. To take lead responsibility for organising workshops and conferences and other functions as directed including communication to attendees, booking venues, organising catering, attendance on the day and taking or typing notes from the event. To support the Op Courage Leadership on projects and tasks which require administrative support and management as appropriate. To work autonomously on own initiative to manage workload and prioritise tasks in support of the Op Courage agenda. To ensure that there is an efficient and effective electronic and manual filing and retrieval system in operation with a functioning brought forward system. Arrange for the safe destruction of correspondence and files in accordance with statutory and locally defined timescales. Manage and administer procurement and ordering procedures and systems, including receiving, checking and coding relevant invoices in a timely manner in accordance with standing financial instructions. Collate and administer reports, including performance reports and action logs, to ensure that the Op Courage Leadership Team are provided with accurate and timely reports.