Senior Customer Success Manager Company Overview Blink Parametric is an innovative technology company based in Leeds, United Kingdom, specialising in providing advanced insurance technology solutions. Our mission is to transform the way insurance professionals interact with data and leverage cutting-edge technology to enhance decision-making processes. We pride ourselves on creating intuitive and efficient systems that streamline insurance operations, ultimately delivering exceptional value to our clients. At Blink Parametric, we are committed to fostering a collaborative and dynamic work environment that encourages creativity and professional growth. Job Overview The Senior Customer Success Manager will play a crucial role in ensuring customer satisfaction and success throughout their journey with Blink Parametric. This individual will be responsible for managing a portfolio of key accounts, driving user engagement, and identifying opportunities for upselling our solutions. The ideal candidate will have a strong background in customer success, account management, or client relations and will be passionate about building long-term relationships with our clients to help them achieve their business objectives. Key Responsibilities Responsible for the support of Partner's throughout the customer journey providing maximum value via onboardings, regular review and engagement calls and renewal and upgrade conversations. Ensure clear Partner relationship goals are established and tracked throughout the partner lifecycle. Responsible for ensuring that partners and their customers are informed of latest features and functionality and advocate internally for additional product enhancements based on customer needs. By understanding your partners, their products and customers together with the account director you'll expand revenue in accounts through the broader Blink product suite. Working together with the broader Blink team you'll drive the partner renewal process, incorporating your partner's and their customer's needs to drive win / win outcomes and grow the value of your portfolio. Gather both end customer and partner insights to feed into the Customer Success change plan to enable a holistic approach to product and process improvement. Prescriptively guide partners towards proven / recommended approaches to satisfy their business needs Drive usage and engagement with structured MI through partner portals to not only deliver maximum value for Partners but also encourage engagement with Blinks solutions and encourage future loyalty. Reduce churn and drive new business growth through greater advocacy and reference ability Maximising customer retention, ensuring strong adoption, usage, engagement, and satisfaction metrics Skills Strong communication and presentation skills. A strong empathy for customers and their desired outcomes. Strong background (5 years) in cyber protection, cyber monitoring and / or adjacent verticals. Good interpersonal skills, a professional approach and the ability to quickly develop credible working relationships. A strong understanding of maintaining multi-year customer relationships increasing growth through outcomes and revenue. Knowledge of parametric technology and campaign management methods. Risk Management: Champion, lead, monitor and embed a culture of strong internal control and risk management throughout your areas of responsibility. Ensure that control deficiencies and risk impacts are escalated so that root cause analysis can be performed and remedial actions taken. Comply with all Company policy and procedures. Comply with all regulatory procedures applicable to the role. Report any information security incident, weakness or malfunction. Skills & Knowledge Strong communication and presentation skills. A strong empathy for customers and their desired outcomes. Strong background (5 years) in cyber protection, cyber monitoring and / or adjacent verticals. Good interpersonal skills, a professional approach and the ability to quickly develop credible working relationships. A strong understanding of maintaining multi-year customer relationships increasing growth through outcomes and revenue. Knowledge of parametric technology and campaign management methods. Experience: 5 years experience in a B2B or B2B2C customer relationship management role Demonstrable experience in building successful customer relationships, including clear evidence in successfully securing renewals. Proven stakeholder management across all levels. Experience of working in the travel industry desired but not expected. Why It's Great to Work Here This position is an excellent opportunity for the right individual to join a forward-thinking company that values customer relationships and strives for continuous improvement. At Blink Parametric, you will have the chance to make a real impact by helping our clients realise the full potential of our solutions. We offer a collaborative and supportive work culture, numerous opportunities for professional development, and the satisfaction of being part of a team that is on the cutting edge of technology in the insurance industry. If you are passionate about customer success and enjoy building lasting relationships, this is the perfect role for you