ABOUT THE WORTHGATE SCHOOL
We are an outstanding independent boarding school for students aged 13+, offering programmes of study that
include GCSE, A Level, IB Diploma and the University Foundation Programme. We offer our students a ‘home from-home' experience, with an emphasis on a visibly caring culture across classrooms, boarding residences and extracurricular activities. We set high expectations for ourselves and each other and integrate language learning everywhere to equip our students for their continued education. The Worthgate School is part ofCATS Global Schools, aforward-facing organisation with a strong educational vision and mission, committed to inspiring the next generation of world shapers.
The group brings together 16 institutions that provide students around the globe with the education they need to develop real-life skills for the future. Our dedicated team of pioneering, persevering people, including teachers and welfare specialists, work together to create a positive environment, so that every student achieves their full potential.
ABOUT THE STUDENT COMMUNICATIONS DEPARTMENT
The Student Communications team provides a 5 star welcome service to the school, ensuring that each student and visitor feels valued. The role will suit someone who is naturally positive, someone that thrives in a team based environment and who is solutions focused. You will be a confident communicator able to deal with
a wide range of visitors to the welcome centre. The role also comes with the opportunity to work with the central marketing team to further develop the Student Communications marketing resources, so a keen interest in social media, an understanding of all forms of marketing streams and a creative flair would be
advantageous.
REPORTS TO
You will be directly responsible to the Registrar who is part of the Senior Leadership Team.
MAIN RESPONSIBILITIES OF THE JOB
The following gives a guide to the main tasks and the scope of the role. These are not exhaustive, and may vary where necessary to suit the skill set of the post holder and the needs of the School.
Communication
Provide an effective external and internal communication channel between students, parents, agents and the School’s departments and staff.
Ensure external and internal clients are provided with clear and accurate responses to their enquiries.
Handle and resolve complaints and escalate issues to Registrar.
Build rapport and maintain strong relationships with students and agents.
Be the main point of contact and act as host for all pre-arranged and walk in agent, student and parent visits and provide all visitors with a welcoming reception, comprehensive tour of the building and key information relating to the school’s programmes and services.
Demonstrate excellent knowledge of the Worthgate School products and services.
Student Admissions and Support
Co-coordinate student induction and registration events, working with other team members to ensure all students are given a good start to their time in a new country at the School.
Support the Registrar in coordinating the school’s annual Graduation ceremony.
Assist students in getting settled into the UK.
Support with taxi transfers.
Be available and work the weekend before term starts to manage the student registration process.
Student Retention
Work closely with any student who says they may not complete their course, to ensure the School successfully resolves the student’s issue and retains the student.
Manage the enrolment process for continuing, extending and transferring students.
Issue offer letters for continuing students.
Liaise with other CGS schools to ensure any student transfers are handled well.
UKVI & ISI Compliance and Reporting
Support the Registrar and in liaison with the Immigration Compliance Officer, ensure the School is compliant with the UKVI rules and regulations.
Ensure that all students have up-to-date contact details, immigration records and a suitable visa legally to study at the school, that all student documents are scanned and uploaded and all passport and visa information is stored electronically.
Manage early withdrawals process, including reporting to UKVI via the SMS, gathering withdrawal reasons and evidence and uploading information is stored electronically.
Report changes to student programmes of study or other relevant changes to the UKVI.
Assist students with visa renewals, including the assigning of CAS documents.
Administration
Activate students’ accounts and provide them with log in details, resetting password when required.
Manage post-arrival service issues and liaise with central staff as appropriate.
Support with the Independent Accommodation process, ensuring relevant forms are completed, saved in student file and uploaded onto the system.
Process high-school term student reports for convalidation purposes.
Perform post and reception duties as required.
PERSON SPECIFICATION
The job requires that you are:
Efficient and organised.
A skilled communicator and a relationship builder - able to work effectively with colleagues and students.
Education: minimum 5 GCSEs including Maths and English.
IT literate.
Smartly and professionally dressed.
Good at prioritising your time.
Able to work under pressure.
A quick learner.
Proactive, flexible, trustworthy, dependable and reliable.
Comfortable working in English.
Internationally aware and culturally sensitive.
A good team player, but also able to work autonomously.
Willing to play a part in the wider life of the School community.
Please note you must be able to meet the requirements to be able to use the UKVI sponsor Management System & handle Biometric Resident Permits.
CONDITIONS OF EMPLOYMENT
The above responsibilities are subject to the general duties and responsibilities contained in the written statement of conditions of employment (the Contract of Employment). The postholder is required to support and encourage the school’s ethos and its objectives, policies and procedures as agreed by the School’s
Leadership Team and CGS. The post holder is required to maintain confidentiality of any information in any form of communication pertaining to the school, staff, students, and parents that the post holder may be privy to. The post holder is expected to carry out their duties and behave in a manner that is befitting to a private international school and maintains the good image and reputation of the School and to uphold the school's policy in respect of child protection matters. The post holder may be required to perform any other reasonable tasks after consultation with the Principal.
OUR COMMITMENT TO INCLUSION AND DIVERSITY
CATS Global Schools is committed to diversity, inclusion and belonging. Building on our core values - Pioneering, Persevering, People - we pledge to deliver a series of events, guest speakers, and focus groups to ensure we offer respect and understanding to all communities.
AND FINALLY
CATS Global Schools is committed to safeguarding and promoting the welfare or our students and expect everyone connected with the organisation to share this commitment. All positions are subject to safer recruitment pre-employment checks in line with the most current KCSIE guidelines. Shortlisted candidates will be required to complete an criminal declaration form and will be subject to online checks which may include social media.
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