Senior IT Account and Success Manager
About the Role
We are seeking a highly skilled Senior IT Account and Success Manager to join our team at EMBS Technology. In this role, you will be responsible for managing high-profile client relationships, guiding customers through transformative technology-driven change, and ensuring seamless customer success at every stage.
Your Mission
As a Senior IT Account and Success Manager, you will deliver exceptional Customer Success on large-scale projects, meticulously managing each detail, every third-party interaction, and each milestone. You will lead customers through each phase, ensuring that every commercial and relational aspect of the project is handled with precision, efficiency, and dedication.
Key Responsibilities
* Client Partnership: Forge high-trust, collaborative relationships with senior client stakeholders, serving as the main point of contact and ensuring that commercial goals are met with precision.
* Seamless Coordination: Manage the entire project lifecycle, providing clear communication across teams for smooth operations.
* Governance & Compliance: Collaborate with legal teams to handle contract variations, aligning projects with compliance and project goals.
* Growth & Upsell Opportunities: Identify and promote growth opportunities, working with internal teams to develop impactful proposals that add value to each project.
The Technology Solutions
* Real-Time Passenger Information: Live updates at bus stops and through mobile apps, keeping passengers informed.
* Automated Fare Collection: Integrated smart payment systems simplify multi-mode journeys.
* Fleet Management & Tracking: Real-time vehicle tracking for optimal punctuality and fleet efficiency.
* Data Analytics: Provides insights on passenger flow and performance, driving strategic improvements.
* Demand-Responsive Transport Solutions: Real-time adaptability for a responsive, efficient service.
What We're Looking For
* Account / Relationship Management Expertise: Proven success managing high-value relationships, ideally within the public sector or transport technology.
* Stakeholder Engagement: Strong relationship-building skills across multi-functional teams, meeting complex stakeholder needs.
* Technical Background: Solid understanding of IT and technology concepts.
* Problem-Solving Mindset: Detail-oriented, proactive, and dedicated to exceeding client expectations.
Salary: $120,000 - $150,000 per annum, depending on experience, plus benefits and bonus structure. If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.