Software Implementation and Training Consultant
Location: Grantham (Hybrid)
My client, a well-established and successful brand in the UK ERP software and services market, is currently looking to recruit a Software Implementation and Training Manager to join their friendly Professional Services team and play a key role in the implementation and training of their market-leading software solutions.
Key Responsibilities:
* Deliver high-quality consultative services both in person and remotely, guiding customers through system setup, usage, and issue resolution.
* Lead and deliver structured and dynamic training courses (in-person and remote) to ensure customers gain in-depth knowledge of our software.
* Project coordinate and manage daily implementation activities in collaboration with the Programme Manager.
* Develop and enhance training materials to keep them up to date and engaging for customers.
* Introduce and manage internal training processes to ensure smooth operations within the Training Department.
* Line manage and mentor consultants and trainers, ensuring full engagement in chargeable activities.
* Handle customer escalations during implementation and manage risks, scope creep, and change requests.
* Provide ad hoc training and sales support activities such as software demonstrations.
* Maintain project plans and activity logs, ensuring deadlines are met.
* Circa 3 years’ experience in software training or consultancy.
* Training certification and/or knowledge of Prince II/ITIL standards.
* Strong IT proficiency, particularly in Microsoft Office.
* SQL skills (desirable but not essential).
* Excellent communication, organisation, and presentation skills.
* Ability to manage customer relationships and work effectively with stakeholders at all levels.
* Self-driven, creative, and enthusiastic team player.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
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