Sales Associate - Contemporary Studio, Womenswear 3rd floor (Various Hours)
Job Introduction
As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges.
Customer service is at the heart of what you do; you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events, and services that only Selfridges can offer.
As a Sales Associate you will:
* Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge, and catering to customer needs.
* Conduct sales, refunds, and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services.
* Maintain the highest retail standards through selling, replenishing stock, and organizing displays.
* Be open to customer feedback, using it constructively to continually raise the bar for service, sales, and retail standards in your area.
* Manage and oversee stock in your department, from unpacking deliveries to completing audits and maintaining the stock room.
* Adapt to the challenges that vary from day to day; a flexible role may require working in different departments while maintaining service excellence.
* Stay ahead of the latest trends by expanding your knowledge of products and competitors.
* Follow health, safety, and security procedures, actively preventing stock loss.
A bit about you:
* Great communicator, able to positively engage with all types of customers (domestic and international) with varying needs.
* Well-informed, developing excellent product knowledge by following trends and participating in supplier training.
* Sales and service expert, delivering extraordinary experiences and taking the initiative to provide additional services when appropriate.
* Responsible for replenishing stock, maintaining Selfridges standards, and inspiring others to do the same.
* Problem-solving skills, going above and beyond to resolve customer issues and adapting your approach to each individual customer.
* Flexible and adaptable to business needs, taking ownership of tasks that may go beyond role expectations.
* An example of our values, being a reliable and respected colleague.
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time according to the needs of the business.
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