Job description
Smileworks is Liverpool's most popular dental and medical aesthetics practice. We are looking for an amazing person to join our expanding team!
Our Treatment Coordinator plays a vital role in the success of our business. They guide our patients through their journey with us and provide a high level of care and attention to detail. Our Treatment Coordinators excel at sales and lead management.
A brief description of what a typical day looks like:
* See up to 80 patients in a day
* Receive on average 50 inbound calls and place 80 outbound calls
* Respond to an average of 40 emails across 4 different email accounts
* Schedule all appointments for 25 clinicians
* Manage CRM system
* Handle multiple platform diary management
* Manage patients' entire treatment plan from end to end
* Assist patients with finance applications
* Conduct auditing
* Follow up on leads for facial aesthetic courses
* Follow up on ongoing enquiries
* Manage facial aesthetic courses (organise machines and materials, take payments)
* Stay updated on in-depth dental knowledge to better serve patients
What We’re Looking For
The ideal candidate has experience in a treatment coordinator role in a dental practice and is a strong communicator and salesperson. The position is demanding and sales-driven. Our ideal candidate is outgoing, confident, and has a strong yet polished telephone manner.
A brief description of skills and traits you should possess:
* Excellent customer service skills with experience in high-end service delivery
* Well-presented and articulate, with great written and spoken communication skills
* Computer literate, proficient with Macs and spreadsheets
* Fast-thinking and good at solving problems
* Logical and level-headed in a fast-paced environment
* Organised and highly motivated with an eye for detail
* Proactive and a great team player
* Ability to manage and deal with complaints
* Cash handling experience
* Highly motivated with a drive to succeed
* A confident salesperson and proficient communicator
* Strong personal time management and attention to detail
Benefits for Team Smileworks
We value our team members and all the dedication they put into everything they do! Our starting pay is above the industry average and we encourage learning and development with excellent progression within the role. Some of our team benefits include:
* A friendly, open, and welcoming environment
* Performance incentives, like Star of the Week
* Full training and professional development coaching
* Social events, company outings, parties, and work trips
* Employee discount on dental and aesthetic treatments
* Birthday celebrations
* Donut day on the 1st of every month!
* Custom-designed uniforms
**You must send a CV and cover letter to be considered for the role**
Job Types: Full-time, Part-time, Permanent
Salary: From £14.50 per hour
Schedule:
* 10 hour shift
* 12 hour shift
* 8 hour shift
* Monday to Friday
* Occasional weekend availability (maximum 1 in 4)
Ability to commute/relocate:
* Liverpool: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Why do you want to be part of the team at Smileworks?
* How would your employment experience assist in this position at Smileworks?
* What do you consider to be 5-star service?
Education:
* GCSE or equivalent (preferred)
Experience:
* Treatment coordinator experience in a dental setting
* Sales: 2 years (preferred)
* Customer service: 2 years (preferred)
Work Location: In person
Additional pay:
* Bonus scheme
* Performance bonus
* Yearly bonus
Benefits:
* Company events
* Employee discount
* Store discount
#J-18808-Ljbffr