We are seeking a friendly and professional Customer Experience Assistant to join our team. This pivotal role involves welcoming clients and key partners to our premises, supporting the operations team, and ensuring a seamless and enjoyable experience for our guests. From managing the show suites to assisting the sales team with administrative tasks, your contribution will be vital in maintaining our high standards of service.
Key Responsibilities:
* Client and Visitor Engagement:
* Welcome clients and visitors with a warm and professional demeanour.
* Offer refreshments, ensure they are comfortable, and notify the sales team of their arrival.
* Consistently maintain an impeccable standard of customer service.
* Communication Management:
* Answer and manage incoming calls, effectively handling non-sales inquiries.
* Redirect sales-related inquiries or schedule follow-up tasks as required.
* Administrative Support:
* Assist the sales team with day-to-day administrative tasks.
* Use CRM software to accurately record client information and activities.
* Manage correspondence, communications, and maintain databases and spreadsheets.
* Report on personal sales activities and results.
* Facility Management:
* Oversee the booking and maintenance of meeting rooms and show suites, ensuring they are always presentable.
* Keep the front desk and show suite areas clean, tidy, and organized.
* General Office Support:
* Support general office management and administrative duties as needed.
What We’re Looking For:
* Strong customer service skills with a client-focused approach.
* A positive, energetic, and welcoming attitude.
* Exceptional verbal and written communication skills, including a professional phone manner.
* Proficiency in MS Office applications and general IT literacy.
* Strong organizational skills and the ability to prioritize tasks effectively.
* Attention to detail and accuracy in all aspects of work.
* High proficiency in English (reading, writing, and speaking).
* Self-motivated with a strong work ethic.
* Experience in a similar office-based, client-facing role is preferred.
What We Offer:
* Competitive salary
* Company annual bonus scheme
* Opportunities for growth and development within a dynamic and supportive team