Bewdley Medical Centre are looking to recruit a receptionist.
The role is predominantly call operator with the responsibility of undertaking a wide range of administrative duties which include registering patients, booking appointments, and ensuring all information is managed correctly, filed and followed up accordingly. To act as the focal point of contact and be responsible for the dissemination of information, messages and enquiries for the medical team, liaising with multidisciplinary team members, and other health professionals within the practice.
Main duties of the job
* Ensure that all patients and visitors at reception and telephone callers to the practice are greeted professionally and politely.
* Answer all incoming phone calls from patients and other healthcare professionals, divert them as appropriate and/or take messages.
* Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary.
* Make/cancel/rearrange appointments via the clinical system.
* Support and assist clinicians as required.
* Deal with requests and completed medical reports, including the receipts of fees for such reports.
* Keep the workspace and waiting area tidy.
* Open premises in the morning; set the alarm and lock premises at night.
Clerical Duties
* Ensure that repeat prescriptions are done accurately and efficiently following a protocol.
* Data entry of new and temporary registrations and relevant patient information.
* Scan all patient information in computerized records, i.e. medical documents, hospital reports, and letters as necessary.
* Retrieve paper notes from the storage unit as required.
* Photocopy documents as required.
* Deal with referrals to primary and secondary care.
* Action tasks set by clinicians via the clinical systems and email.
About us
Wyre Forest Health Partnership: one successful and ambitious health partnership working at scale together to provide high quality innovative patient care, delivered by a valued and respected team.
WFHP has been operating since December 2014 as a single Partnership, operating out of 5 surgeries, 3 of which are purpose-built. We operate at scale and are at the forefront of primary care delivery in how we organize ourselves, having management and leverage for a large number of primary care employees (c250 people & c50 GPs). We also look after c72,000 patients. We have a very strong quality improvement ethic and are always looking to improve.
WFHP is working towards the NHS goals to reach net zero greenhouse gas emissions as soon as possible. We actively encourage new staff to take an interest in this and build sustainable practice into their roles.
Person Specification
Personal Attributes
* Ability to work using own initiative, without direct supervision, as well as part of a team.
* Flexible to the needs of Partnership and Team in terms of working pattern.
* To be able to respond and adapt to changing work requirements. Positive, resilient, enthusiastic, and able to overcome challenges.
* Good organizational skills.
* Tact, discretion, and ability to maintain confidentiality and privacy. Sensible, mature, and responsible approach to work.
* Punctual and reliable.
* Clean, smart appearance.
* Ability to travel to other sites within WFHP Partnership.
Qualifications
* Educated to GCSE level (or equivalent), including Maths and English.
Experience
* Able to work in a logical, orderly, and methodical manner with attention to detail.
* Excellent verbal and written communication skills, being able to communicate effectively with a wide range of Partnership staff, both clinical and non-clinical, and patients.
* Previous experience of working within a similar role in GP Surgery/Primary Care setting.
* Experience of using EMIS patient records system and software.
* Knowledge of Microsoft Office.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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