Intermediary Relationships is the support function for Intermediaries for both Nationwide and The Mortgage Works. Within this role, you’ll be part of our Dedicated Broker Support teams, provide telephone, webchat and email support to our Intermediaries and Business Development Managers on products, criteria and Pre-Application queries for both brands. At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Bournemouth office. As a Business Development Adviser, you’ll be delivering excellent customer service by ensuring the needs of our intermediaries are met – and we’ll ensure you have full training to deliver such a legendary service.
No two days are the same and you will be the first point of contact for our intermediaries and Business Development Managers. You’ll build relationships with our intermediaries and help them place business with the Society, enabling us to consistently exceed expectations. A good understanding of mortgages and a working knowledge of products and criteria
Great skills in applications such as Outlook and Excel - and the ability to work across multiple systems
A positive attitude to work and be a flexible team player
It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
~ Life assurance worth 8x your salary
~ A great selection of additional benefits through our salary sacrifice scheme
~ Access to an annual performance related bonus
~ Access to training to help you develop and progress your career
~25 days holiday, pro rata
Nationwide is the world’s largest building society. As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us.