Job summary We are recruiting a Clinical Administration Officer, who will be responsible for supporting the Family Support Manager and the Clinical Administration Manager and their teams. Main duties of the job This is a varied and exciting role providing high quality administrative support. It offers an excellent opportunity to work with clinical staff and other administrators to deliver and improve support services. As the first point of contact for the Family Support team, the Clinical Administration Officer will maintain high standards for the team, deal effectively with confidential and sensitive matters and form strong links with internal and external stakeholders. About us St Gemmas Hospice is one of the leading hospices in the UK. The Hospice provides expert palliative and end of life care in a quality environment for thousands of local people each year. Its a prominent and respected charity at the heart of the local community with a large range of specialist services to support patients, their families and friends. Date posted 08 November 2024 Pay scheme Other Salary £26,047 to £28,591 a year Contract Permanent Working pattern Part-time Reference number SGH1056714 Job locations St Gemma's Hospice 329 Harrogate Road Leeds West Yorkshire LS17 6QD Job description Job responsibilities The post holder will proactively manage a number of different events, work processes and projects. We are looking for someone who is keen to become involved in the work of the Hospice, supporting our patients, carers and families. Training and development will be provided. A keen attention to detail is required as well as a flexible and personable approach to work. You will be: Experienced in delivering high quality administrative support. Highly organised and efficient, with a keen attention to detail. A strong team player with excellent interpersonal skills. Flexible and used to adapting to changing priorities Proactive, with an ability to design and implement new processes Job description Job responsibilities The post holder will proactively manage a number of different events, work processes and projects. We are looking for someone who is keen to become involved in the work of the Hospice, supporting our patients, carers and families. Training and development will be provided. A keen attention to detail is required as well as a flexible and personable approach to work. You will be: Experienced in delivering high quality administrative support. Highly organised and efficient, with a keen attention to detail. A strong team player with excellent interpersonal skills. Flexible and used to adapting to changing priorities Proactive, with an ability to design and implement new processes Person Specification Qualifications Essential GCSE at grade C or above or equivalent in English and Maths Desirable Evidence of having undertaken formal IT training Experience Essential Delivery of high-quality administrative support within a busy team. Experience managing projects and events Experience maintaining systems and processes. Ability to plan for and take accurate minutes of formal meetings Ability to prioritise own workload, work flexibly, efficiently and use initiative Ability to work independently and in a team environment, with a strong attention to detail and action-oriented approach Strong communication and interpersonal skills, ability to empathise with and support distressed patients and bereaved family members. Desirable Team Management Additional Criteria Essential In-depth knowledge of Microsoft Office, e.g. Outlook, Word, PowerPoint, Excel. Knowledge of video conferencing and other communications systems. Understanding of confidentiality requirements including GDPR principles. Commitment to high quality patient care and support services and to our Hospice values of caring, aspiring and professional Desirable Knowledge and use of databases (e.g. SystmOne, HR Systems, Access) Person Specification Qualifications Essential GCSE at grade C or above or equivalent in English and Maths Desirable Evidence of having undertaken formal IT training Experience Essential Delivery of high-quality administrative support within a busy team. Experience managing projects and events Experience maintaining systems and processes. Ability to plan for and take accurate minutes of formal meetings Ability to prioritise own workload, work flexibly, efficiently and use initiative Ability to work independently and in a team environment, with a strong attention to detail and action-oriented approach Strong communication and interpersonal skills, ability to empathise with and support distressed patients and bereaved family members. Desirable Team Management Additional Criteria Essential In-depth knowledge of Microsoft Office, e.g. Outlook, Word, PowerPoint, Excel. Knowledge of video conferencing and other communications systems. Understanding of confidentiality requirements including GDPR principles. Commitment to high quality patient care and support services and to our Hospice values of caring, aspiring and professional Desirable Knowledge and use of databases (e.g. SystmOne, HR Systems, Access) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name St Gemma’s Hospice Address St Gemma's Hospice 329 Harrogate Road Leeds West Yorkshire LS17 6QD Employer's website https://www.st-gemma.co.uk/ (Opens in a new tab)