At PG Paper, our purpose is to positively enrich our global communities. Part of this is achieved by our core talent – enabling trade and connecting markets – and our vision is to be a global leader at doing so. We’re looking for an ambitious and passionate Sales and Customer Service Co-Ordinator to join our global community and to help us realise our vision.
Established in 2003, PG Paper Company Ltd. is an award-winning company, based in Scotland. The company is led with strong values and ethics, which have been crucial in our success as a leading paper company in the UK. Serving a wide range of industries including newspapers, magazines, tissue and packaging – paper touches every ecosystem. With exponential growth, we now operate in over 60 countries, and have a number of offices located worldwide. The company is in a key stage of growth, balancing entrepreneurial flexibility with the creation and introduction of processes and systems. Small enough for you to make a major difference; big enough to do amazing things.
Job Overview:
We are seeking a proactive and detail-oriented Sales & Customer Service Coordinator to join our team. This role will support our sales department and ensure excellent customer service. The ideal candidate will be responsible for managing customer inquiries, processing sales orders, and assisting the sales team with administrative tasks to ensure smooth daily operations.
Key Responsibilities:
* Process sales orders accurately in the system, ensuring timely fulfilment and delivery.
* Prepare and send order confirmations to customers.
* Monitor and manage the sales order pipeline, from inquiry through to delivery, ensuring all orders are on track.
* Assist the sales team in preparing sales reports, forecasts, and presentations.
* Maintain accurate and up-to-date records of customer interactions, orders, and payments in the company’s CRM system.
* Coordinate with the warehouse and logistics teams to ensure the timely shipment and delivery of paper products.
Customer Service:
* Serve as the first point of contact for customer inquiries via phone, email, or other communication channels.
* Provide customers with accurate information regarding products, pricing, lead times, and stock availability.
* Handle customer complaints or issues in a timely and professional manner, ensuring satisfaction and retention.
* Assist with returns, exchanges, and credit notes when necessary.
* Build and maintain strong customer relationships by providing exceptional service and support.
Administrative Support:
* Coordinate with internal departments such as accounting, logistics, and procurement to ensure smooth order processing and resolution of issues.
* Support the sales team with administrative duties, including scheduling meetings, preparing sales documents, and following up on leads.
* Assist in organising and maintaining files, databases, and documentation related to sales and customer service.
* Gather and maintain a high level of product knowledge to address customer questions confidently.
Key Skills & Qualifications:
* Previous experience in a sales support, customer service, or administrative role.
* Excellent communication skills, both written and verbal.
* Strong organizational skills and attention to detail.
* Ability to multitask and prioritise tasks in a fast-paced environment.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM systems.
* Ability to work well within a team and independently with minimal supervision.
* Customer-focused with resilience and a problem-solving attitude.
* Experience in the paper industry or a similar sector is an advantage.
* Knowledge of inventory management and supply chain processes.
* Familiarity with invoicing and accounting processes is a plus.
How to apply
To apply for this role, send us your CV and a brief cover letter telling us about the unique skills that you will bring to the team and why you would be the perfect fit for this role.
Next, we will review your CV and if you shine bright enough on paper, we will give you a brief telephone call to get more information and to answer any initial queries you might have.
Office Location: Greenock, UK. Office-based.
Hours: Full time, Monday – Friday (37.5 hours per week)
Salary: Competitive, negotiable dependent on experience
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