ROLE
* Provide 2nd line support and resolve complex queries
* Point of escalation for 1st line colleagues
* Troubleshoot hardware, software, and network issues
* Log and track issues on the ticketing system
* Collaborate with the wider team to resolve issues within SLAs
* Maintain and update documentation
* Support on projects and upgrades
* Train and support end users on the systems
EXPERIENCE
* Minimum of 2 years' experience in a 2nd Line level role
* Proven experience providing technical support and excellent customer service
* Strong hardware, software, and networking abilities
* Demonstratable experience troubleshooting and resolving issues
* Able to communicate technical lingo to non-technical individuals
* Familiar with ITIL practices and processes
* A positive and proactive approach to workload
BENEFITS
* Salary up to £35,000
* 25 days holiday plus bank holidays (buy/sell 5 additional days)
* Pension contribution up to 6%
* Flexible and hybrid working (after probation)
* Bonus scheme and the option to buy stocks
* Access to flexible benefits plans and more
* Working for an employer who encourages employee and career development
Click to apply!
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