We are looking for a fantastic new team member to join our facilities team. This role requires a can do attitude, great attention to detail, and excellent organisational skills. The main purpose of role is to help maintain overall standards in all offices by being part of the facilities helpdesk team by effectively communicating with offices and contractors. Reports to – Facilities Manager Based – Hampton Hill Salary - £24,000 - £27,000 - Subject to experience Key Responsibilities: First line Facilities Helpdesk response Manage Maintenance Assistants workload and schedules Co-ordinate the delivery of all Facilities operational activities, including dealing with external suppliers and contractors Assist the delivery and supervision of planned maintenance and repairs to our offices Ensure offices meet all H&S requirements and comply with all relevant legislation Work with IT team on office moves, new acquisitions and new offices Deliver a 5 Star customer experience Requirements: Experience in a fast paced Facilities team, providing a similar service, preferably in a multi site high street portfolio Logical thinking with creative problem-solving ability Flexible and able to deal with a wide range of activities and tasks Have ability to prioritise work and to work under pressure to meet deadlines Enthusiastic ‘nothing is too much trouble’ approach Skills: Excellent customer service and telephone manner Experience of using Helpdesk management software packages an advantage Excellent organisational, planning and time management Have the ability to build relationships with our office teams Keen eye for detail Good communication and team player