Christmas Temporary Customer Service Advisor
Job Category: Customer Service
Location: UK, Northwich
Job Type: Temporary/Interim/Fixed Term
About THG: We’re a fast-moving, global technology group that specializes in taking brands direct to consumers. We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics.
Contract: 3-6 month Fixed Term to support the Christmas Period.
Salary: £24,000 PA
Are you passionate about delivering exceptional service? Join us at THG, where you’ll be the first point of contact for our customers across renowned brands!
Key Responsibilities:
* Serve as the first point of contact across multiple customer service platforms.
* Provide expert product advice and solutions while maintaining excellent service quality.
* Support customers with queries ranging from skincare and makeup advice to nutrition and fitness.
* Consistently meet achievable department targets, ensuring high-quality interactions.
What We’re Looking For:
* Strong written and verbal communication skills.
* A positive attitude with a desire to learn and develop new skills.
* A professional, approachable, and dedicated individual with a passion for delivering great customer service.
Benefits:
* Staff discounts on THG brands and Hale Country Club.
* Employee Saving Scheme.
* Onsite medical treatment including in-house Doctor, physio, and mental health support.
* Progression scheme in line with our People Academy; Internal Personal Development and Leadership plan.
* 25 days annual leave.
* Birthday leave.
* 2 days of volunteer leave.
* Free parking.
* Localized engagement activities.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process.
THG is committed to creating a diverse & inclusive environment and welcomes applications from all sections of the community.
Due to high volumes of applications, it may take time to review them all. We aim to respond to every application within 14 days. If you haven't heard from us, please contact our Talent team for further assistance.
Apply for this job
* Required
* First Name
* Last Name
* Email
Phone
Resume/CV
* This is an office-based role, can you commute to our office in Northwich?
#J-18808-Ljbffr