Job Title: Service Desk Analyst Hours: 37 per week Location : Hereford (Hybrid) Salary: Hoople Band B £22,514 - £27,481 per annum £ 3k Market Forces until end March 2025 Contract: Permanent Closing Date: 1st December 2024 An exciting opportunity has arisen to join the Hoople IT Service Desk, looking after a wide range of public sector and private sector customers and users. This position is for a full time post working on a busy Service Desk 5 days a week. You will be working in a team-based environment, logging customer IT queries, faults and issues coming in via telephone, email and e-form, as well as focusing on 1st line resolution. You will have excellent customer service skills and be focused on customer delivery, as well as possessing a good all-round knowledge of IT systems and support. You will have some experience of supporting IT users in a business environment. This role offers a great opportunity for a technically minded individual to be part of an enthusiastic team and to develop IT skills in an enterprise setting supporting in excess of 7000 users, using enterprise based IT tools, systems and infrastructure. Hoople offer 26 days annual leave plus Bank Holidays rising to 31days after 5 years’ service, and an Aviva salary sacrifice pensionscheme. We also provide a flexible benefits scheme which provides a rangeof benefits and discounts across retailers, the option to buy or sell annualleave, cycle to work scheme and healthcare plans. We welcome applicants whatever their personal characteristics orsocial identity. All requests for flexible working arrangements andreasonable adjustments will be considered. The following candidates will be interviewed ifthey meet the essential criteria for the post they are applying for: · Those who indicate that they have a disability.This is part of our commitment to the “Disability Confident” scheme; · Those who indicate in their supportingstatement that they are an Armed Forces Veteran or Reservist. This is part ofour pledge to support the Armed Forces Covenant. Please refer to the Job Description and Person Specification formore details of this role. PLEASE NOTE: Applicants must apply online for this vacancy. About You About Us Our vision To provide excellent business support services to the public sector and those who work with them. Our mission Creating and building trusted and sustainable relationships in order to deliver business critical services for our key customers. Our values Passion for improvement - Continuous improvement to develop more effective ways of delivering services for our customers Customer focus - Satisfying our customers and helping them to support themselves Professional integrity - Bringing the best of our shared technical expertise and professional values to our work Mutual support - Whether one-to-one or in teams, we encourage and support each other to strive for excellent performance in all that we do Ambition - Our staff are committed to the success of our company in delivering effective services to organisations, communities and individuals