4Recruitment Services are seeking a Team Leader for a Supported Housing Service based in Aldershot. The client operates a supported housing service to single veterans (ex-servicemen/women) who are homeless or at risk of homelessness and who have support needs. The service provides housing support to people with complex needs to give them the skills needed to move towards living independently and helps transform lives. You will work collaboratively as part of a team to deliver an outstanding service and a range of practical and emotional asset-based approaches to support. With a real focus on customer engagement and co production within the service, you will link customers with external services to offer a comprehensive engagement offer tailored to their needs. The role will also include carrying a small caseload of our more complex customers ensuring high quality, asset-based support The post holder will be required to work approx. 30 hours per week (Shift pattern: mix of Early 07:00 – 15:00, Late 14:00 – 22:00, including some weekends) DUTIES AND RESPONSIBILITIES INCLUDE: Lead on co-produced, bespoke customer support and move-on plans, involving all key stakeholders (e.g. family, other support providers) Complete regular reviews of support and risk assessments for customers Identify and promote opportunities for and support customers to gain appropriate access to relevant external support services Ensure the safety of our customers by following local safeguarding procedures, recognising, and acting on any significant risks and escalating appropriately Record and update clear, factual, accurate, strengths-based customer information on the appropriate digital platforms Be reactive to support needs as they arise and be able to take the lead on working in a multi-disciplinary way Support the Service Manager with planning within the service, this could include delegating case management, or supporting the service to run effectively Actively connect, engage, influence, and develop relationships with a range of local services and stakeholders to enable customers to access the full range of community resources and regularly update colleagues about how to access external services Attend networking events, other support services and forums promoting our Psychologically Informed Framework and Trauma Informed ways of working Understand local pathways and services to ensure there is a consistent, asset-based support approach for all customers Produce reports and other written documentation as required to support service delivery Develop, co-ordinate and deliver a ‘group-based activities’ programme for the service Share specialist knowledge with colleagues and wider teams to ensure both customers and services are supported in line with latest best practice Support and provide guidance to team members around your specialism - this could include coaching, upskilling or mentoring other colleagues Provide specialist advice for colleagues through structured guidance to meet targets in support planning, delivery, safeguarding, risk assessments or other interventions Undertake initial and continuous assessment of needs, potential risks and goals and agree levels of support and actions ESSENTIAL REQUIREMENTS INCLUDE: Recent experience of support work, risk management and managing caseloads and working with vulnerable and diverse customer groups Experience of working in challenging environments with the ability to plan, prioritise and organise tasks to achieve results Experience of coaching, training or mentoring techniques A recognised, recent, formal care, support, or housing qualification Knowledge and proven continuous personal development of working with vulnerable adults Be a team player with a caring, empathic, supportive, flexible and resilient ‘can-do’ attitude Have conflict resolution skills and be confident and consistent when making decisions Experience of reviewing, monitoring, and evaluating outcomes in the delivery of support services Enhanced DBS Check What we offer: 24 hour one on one specialist consultant based within your geographical area 4Recruitment Services Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)