Direct message the job poster from Northcott Global Solutions
Director Of Operations at Northcott Global Solutions Ltd
Intro:
NGS is an international emergency response company specialising in medical assistance, client tracking, travel, security risk management, and evacuations.
An exciting opportunity has arisen to join the operations team at their head office in London. The role will be dynamic, challenging and shift-based in order to meet the 24hr demands of our client group.
Location:
Northcott Global Solutions Ltd (Operations Department) London
EC1M 6PE
Initial salary of GBP(£)27,500 rising to GBP(£)30,000 upon successful completion of a 6-month probation period.
Hours of work:
6 on 6 off shift-based roster
0800-2000hrs (3 days)
2000-0800hrs (3 nights)
Annual Holiday:
24 days not including statutory public holidays and birthday
As an Emergency Response Coordinator, your key tasks and responsibilities will be:
Operational
* Serve as a team member at the NGS operations centre providing 24hr support to our global clients.
* Operational command and control of emergency medical, political, natural disasters, and security issues.
* Ability to monitor global events, alerting and assisting clients in a proactive and reactive manner.
* Operational planning and direct support to the ops manager.
* Service client emergency hotlines and triage requests as required.
* Act as the dedicated point of contact for clients when on shift.
* Be prepared to contribute to the NGS emergency management team (EMT) in the event of a client crisis or major response requirement.
* Provide support and escalation options to the NGS tracking operations team.
Administrative
* Maintain accurate records relating to all client objectives and requirements on NGS internal systems.
* Case management and document control.
* Manage and control third party providers in relation to tasks.
* Monitor, in collaboration with NGS accounts, all client associated invoices and expenses.
* Establish, grow and maintain networks and service providers.
* Distribute knowledge to the wider NGS operations team regarding service provider capability.
* Responsible for collating information in order to produce case studies.
Qualifications
* Have worked and have experience of working within an operations centre.
* Medical qualifications, such as HCPC.
* A second language, ideally French, German, Spanish, Mandarin or Arabic (or willing to study and improve competence).
What NGS is looking for:
An extremely focused, diligent and positive individual with strong interpersonal skills. Proven ability to communicate and present work in a professional and effective manner. Attention to detail is crucial with periods of delivering independent work without immediate supervision. Being proactive and able to recognise critical operational priorities. Offering bespoke but practical solutions to the client will be key to their renewal and continued relationship.
NGS operates in a dynamic and fast-moving global environment. The new Emergency Response Coordinator will be a team player, comfortable with response planning and working irregular hours. The position will need the confidence to speak at senior client level and the diligence to direct personnel when required.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
* Industries: Security and Investigations
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