Placed has partnered with an iconic womenswear brand on an exciting new opportunity. The ideal candidate will be an established manager with a strong background in luxury retail, ideally Womenswear or leather goods.
Boutique performance and sales achievement:
Co-monitor the achievement of sales targets and KPI's for the boutique
Provide monthly and adhoc reporting (sales, traffic, KPls, follow up, missed sales, stock issues, CS, discount...) Team management and people development:
Support the Boutique Director in the management of the team to optimise personal and boutique performance and profitability
Support the Boutique Director with the annual performance management process to provide feedback
Assist the Boutique Director to provide trainings to the team and support the coaching to drive success
Champion clienteling behaviors and ways of working among the team to drive a client centric business: proactive outreach with existing clients and prospects, head to toe styling, working by appointment
Elevate client experience in store and out of store ensuring brand guidelines are met
Define with HQ & Boutique Director the objectives in terms of client retention, recruitment and reactivation to achieve sales target
Leverage all clienteling tools to achieve the results: clienteling app, client development plans, local experiences.
Report on ROI following clienteling and CRM actions implemented in store, providing insight to unlock specific opportunities by store and client segment
Work with retail network on strategy and execution of customer plans to reach top client growth objectives
Research and negotiate local opportunities to partner with personal shoppers / stylists, and other targeted and qualitative groups to acquire luxury audience
Responsible for all group, Maison and boutique policies, procedures and guidelines to be applied in-store
Monitor visual merchandising and displays to maintain brand image and boutique presentation
Ensure compliance with sales, financial and security procedures as outlined by the Maison
Supervise the boutique back office and administration, incl invoices, plannings, payroll, commissions etc.
Monitor the quality of the client database per sales associate and that daily traffic is counted correctly daily
Ensure the boutique is properly maintained (light, furniture etc) and take corrective actions in accordance with the Brand standards & guidelines
The role comes with amazing benefits and bonus package.