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The Goring is currently looking for a full time Reservation Supervisor to join an impeccably English Hotel. The Goring features 69 sumptuous suites and rooms, each uniquely decorated with the ?nest furnishings. As the last remaining family-owned luxury hotel in London, it is renowned for its warm, intimate atmosphere and personalised service.
The Reservation Supervisor Role:
Ensure all our guests receive the highest levels of customer service throughout their stay
Provide direction and leadership to Reservations staff, assisting them to achieve their potential, closing performance gaps and achieving overall departmental objectives.
Meeting and exceeding the quality standards set for the department to optimize guest satisfaction
Motivate, train and inspire the team
Assist the reservations manager team in achieving maximum room rate, yield and conversions
Ensuring effective communication within the department on promotional activities within the hotel, including food & beverage activities and in room promotions to assist in achieving/exceeding our revenue goals
What we are looking for:
Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
High level of IT skills
Excellent grooming standards
Knowledge of the hotel property management systems OPERA
Demonstrated previous experience working in the Reservations or Front office department
What we offer:
Monthly complimentary chiropody/masseuse/yoga appointments/ talking therapy / dance classes
Employee Assistance Programme (Hospitality Action)
Free Meals on Duty
Uniform Provided and Laundered
A variety of social activities, from large scale parties to smaller department gatherings
Training opportunities and chances to develop and grow in a Forbes 5-star property
£500 refer a friend bonus (after 6 months employment)
A family feel working environment
Live-in accommodation available
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the role.
Please note that if you do not hear from us within 14 days of applying, we regret that on this occasion your application has not been successful.
Apply for this Reservations Supervisor role and start on your journey to building your career with The Goring!
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