Customer Assistant Store Safety Assistant Carlisle Over 18 Only
Work Pattern
1. Wed 11:15-18:00
2. Thu 11:15-18:00
3. Fri 11:15-18:00
4. Sat 11:15-18:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
1. Serve our customers efficiently, both on the shop floor and at service points.
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
3. Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
4. Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to the store.
5. Build expert product knowledge to sell and recommend our products and services.
6. Utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
1. High levels of customer service.
2. Committed to delivering excellent work with great attention to detail.
3. Open to and acts upon feedback, asking for this regularly.
4. Takes accountability for planning and managing own workload efficiently.
5. Strong communication skills.
6. Adaptable to changing situations.
7. Builds positive relationships by being a good listener.
8. Good level of digital capability.
Key Skills
1. Being confident with an easily felt presence and friendly and natural personality is essential.
2. Strong communication skills with the ability to engage customers with ease.
3. Ability to remain focused at greeting customers and deterring suspicious activity.
4. Natural empathy with our M&S brand and values, including service behaviours.
5. Self-motivated, willing to improvise and suggest or try new approaches.
6. Able to maintain high standards of appearance and uniform standards.
7. No requirement to be licensed, but good observation skills would be a benefit.
Key Relationships and Stakeholders
1. Store Management team.
2. Store Colleagues.
3. Operational Security Manager.
4. Regional teams (RLPMs/RCOMs).
5. Store Detectives.
6. SOC.
7. Police.
8. Local Networks.
Everyone's Welcome
M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application.
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