Company Benefits:
1. The opportunity to work with an award-winning team who are at the pinnacle of their industry
2. Incredibly friendly team working environment
3. Training and Development opportunities
4. Easily Accessible offices.
5. February Start date!
6. Great opportunities for progression!
The Company You'll Work for:
MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch. The company is ideally situated just north of Newcastle city centre and has excellent links to public transport; however, you do not have to live local as this role is remote. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role You'll Be Doing:
1. Taking inbound customer service calls.
2. Handling a range of administration tasks.
3. Delivering a great customer experience for Dutch-based customers both via email and on the telephone.
4. First contact resolution of customers and client's queries, requests, orders, and complaints.
5. Provide support to the team.
6. The role will be working Monday to Friday 7:45 am - 4:15 pm with the occasional Saturday.
The Person:
1. Fluent or Professional level Dutch is essential.
2. Previous customer service experience.
3. Positive and motivated attitude to work.
4. Desire to succeed and develop.
5. Customer focused and attentive.
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