Job Description
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Mode Search is partnering with a jewellery brand in their search for a Senior Omnichannel Commercial & Operations Manager. This brand is celebrated for its delicate & bespoke designs using the finest materials. As the company experiences significant growth, they are looking for a strategic addition to their leadership team to elevate brand awareness, develop brand strategy and overall market presence.
In this role, you will play a pivotal role reporting directly to the CEO, helping shape the brand’s commercial strategy and ensuring it resonates with the brand's vision. This role offers a dynamic mix of strategy, working with the ecommerce, merchandising and marketing teams whilst keeping a hands-on approach to distribution and reporting. Based in West London, this role offers WFH on Fridays.
Responsibilities
1. Develop and execute brand strategies to enhance brand positioning and performance.
2. Set up and provide regular performance reports including customer insights and market trends.
3. Manage P&L across retail, ecommerce and wholesale.
4. Review merchandising strategy, stock levels and forecasting.
5. Lead operations across all channels.
6. Nurture and expand existing wholesale partnerships and develop distribution in line with the brand’s vision.
7. Identify and develop new collaborations to strengthen the brand’s market presence.
8. Work closely with design, merchandising, and digital marketing to ensure cohesive brand messaging.
9. Monitor brand performance, reporting on key metrics and proposing improvements to optimize impact.
Requirements
1. Minimum of 7 years of experience in an operational and commercial role within luxury.
2. Excellent command of Excel reporting tools including pivot tables.
3. Experience building and managing a P&L.
4. Passion for craftsmanship, personalization, and heritage-driven storytelling.
Please send your CV to info@modesearch.co.uk to apply. Due to the high volume of applications, we may only contact shortlisted candidates.
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