Customer Services Team Leader
Bromley, Kent
£28,000 -£30,000 per annum
9-month fixed term contract
A customer service team leader with Foresters you will be responsible for assisting in managing our claims team with administrative support services for our customers, from initial contact through to the end of the contract terms. You will support the Customer Services Manager in developing the team of 10 Administrators.
Your role will involve:
* Managing the day to day duties in accordance with agreed service levels
* Reviewing, monitoring and maintaining quality controls of the teams work, providing feedback
* Identifying and providing training required by the team
* Regularly assessing the performance and behavioural competencies of team members
* Reviewing objectives and creating training and development plans
* Dealing with customer complaints
* Continuously improving and automating administration processes
* Ensuring procedures are up-to-date and fit for purpose
* Working within agreed process and payment authority levels
* Managing business practises, processes, changes and risks
* Completing administration tasks as and when required
What we requ...