Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients. You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter. Our organization owns application support and the delivery of infrastructure services to the across Citi, through our global and diverse team of over 3000 people positioned across 66 cities in 37 countries supporting 2000 applications. The SMBF Production Management organization provides business critical application management and support to our SMBF clients globally. The Infrastructure Service Delivery organization, through efficient provision and effective use of infrastructure, are uniquely positioned to deliver tangible benefit to SMBF, alongside a best-in-class service from the global CTI organization. Your role in our team would encompass the following and more: Drive Data & Analytics Maturity: Lead the charge in evolving our data and analytics capabilities within Production Management. You will champion the adoption of next-generation analytics, moving beyond descriptive and diagnostic analysis towards predictive and prescriptive insights. Enable Data-Driven Decision Making: Collaborate across teams to define, measure, and communicate the impact of data and analytics initiatives. Your work will empower data-driven decision making and drive tangible improvements. Champion Innovation: Embrace a culture of innovation and continuous improvement. Explore and implement cutting-edge technologies and methodologies to enhance our data and analytics processes. Be a Collaborative Leader: Work closely with stakeholders across Production Management and other departments to ensure successful implementation of data and analytics initiatives. Your ability to communicate effectively and build strong relationships will be essential. Responsibilities: Drive Data & Analytics Maturity: Lead the charge in evolving our data and analytics capabilities within Production Management. You will champion the adoption of next-generation analytics, moving beyond descriptive and diagnostic analysis towards predictive and prescriptive insights. Enable Data-Driven Decision Making: Collaborate across teams to define, measure, and communicate the impact of data and analytics initiatives. Your work will empower data-driven decision making and drive tangible improvements. Champion Innovation: Embrace a culture of innovation and continuous improvement. Explore and implement cutting-edge technologies and methodologies to enhance our data and analytics processes. Be a Collaborative Leader: Work closely with stakeholders across Production Management and other departments to ensure successful implementation of data and analytics initiatives. Your ability to communicate effectively and build strong relationships will be essential. Qualifications: Essential: Proven experience with data visualization tools (e.g., Tableau, Power BI) Strong data analysis and visualization skills Advanced proficiency in MS Office suite Desirable: Experience with Site Reliability Engineering (SRE) principles Proficiency in Python Project management experience Familiarity with AI/Emerging Technologies Production support experience Statistical analysis expertise Process re-engineering experience Business analysis skills Education: Bachelor’s/University degree or equivalent experience What we’ll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. LI-BH1 Job Family Group: Technology Job Family: Applications Support Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities.