The Role
A smart, friendly, well organised, guest service focused individual is sort to assist our professional Hotel Reception team during busy periods. You must have a five star smile! and a warm and welcoming personality. You are key to our guest service experience throughout their stay.
From the time a guest enters the hotel and spa to the time they pay their bill and leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will also be key in providing internal departments with information so that they to can perform to achieve excellence.
1. A mixture of early (6.45am 3.15pm) and late (2.15pm to 10.45pm finish) shifts are available. Please note candidates must be able to complete the whole shift to ensure continuous guest service and effective handover between shifts.
2. Welcoming arrival guests
3. Guest check-in and rooming
4. Enquiry handling - both in person and on the telephone
5. Posting of charges and guest billing
6. Taking bedroom reservations
7. Producing daily Activity Report for all internal departments
8. Upselling facilities and rooms
9. Organising porter service where needed
10. Balancing the shift and completing 'end of day' procedures
11. During quieter times you will be requested to assist the food and beverage assistants
Requirements
12. Must be available to work flexible shifts, including weekend shifts, 37.5 hrs per week (5 days)
13. Excellent standard of personal appearance
14. Excellent communicator in person and on the telephone
15. Warm and friendly disposition
16. Genuine desire to serve our guests
17. Organised and good attention to detail
18. Accurate data entry and computer work
The Benefits
19. An additional end of financial year service charge bonus
20. 4 weeks holiday rising to 5 weeks with service
21. 8 Bank holidays
22. Free car parking
23. Employee uniform
In addition, you will benefit from a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday