Customer Service Manager – 12 month Fixed Term Contract
Liverpool, Merseyside
£Competitive (plus bonus & uncapped commission structure).
Benefits include BUPA Medical Cash Plan, Life Assurance, Perkbox, 22 Days’ Holiday + Bank holidays (rising with service)
We are looking for an office-based Customer Service Manager to join our friendly, focused and supportive team. This is a 12 month fixed term contract to cover maternity leave.
As Customer Service Manager at our Bootle depot, you’ll be an advocate for independent sector customers and promote a customer-first culture throughout the regional independent sector sales team, ensuring that our customers are at the centre of everything we do.
Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change.
The Role
1. Responsible for managing a regional customer service team which will include coaching and motivating individual customer service advisors.
2. Management of the sales and customer service process including raising customer orders, ensuring delivery of excellent customer service and maintaining customer relations to ensure business retention.
3. You’ll be the point of escalation for the customer service team, ensuring any issues are managed and resolved efficiently.
4. Maintaining a strong relationship with key customers to drive business development and ensure customer satisfaction & retention.
5. There will be opportunities to grow the business and earn commission through the acquisition of new customers.
6. You’ll look to proactively manage our customers' accounts, identifying and resolving any potential issues in creative and responsive ways.
7. In this role you’ll be working alongside the operations team to make our service as efficient as possible while continuing to deliver an excellent service to our customers.
What we are looking for:
1. Previous experience in a customer service or sales role, ideally phone-based but not essential.
2. Previous experience of working on computer/phone systems.
3. The ability to follow and understand a set process.
4. Good written and verbal communication skills.
5. Ability to work in a busy office environment.
6. GCSEs in English and Maths at grade C /4 or equivalent.
Benefits
1. Competitive salary, plus bonus and uncapped commission.
2. BUPA Medical cash plan.
3. Life Assurance scheme.
4. Perkbox.
5. Hospitality discounts.
6. Holiday of 22 days + Bank Holidays increasing with length of service.
7. Career development & Progression through continuous learning, training & coaching.
8. Enhanced Family leave.
9. Wellbeing support via our Employee Assistance Programme.
10. Cycle to work scheme.
11. Colleague networks including forums & events.
Olleco is an Equal Opportunities Employer. We are dedicated to fostering an inclusive environment where all employees are valued based on their abilities. We believe that diverse voices and perspectives are essential for our growth. By empowering diverse teams to excel, innovate, and be heard, we all achieve more. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, and ethnic or national origins), religion or belief, or sexual orientation.
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