About the role
My AM gives me feedback on retail standards.
I score green on my One Stop audits. If I score less, there is a plan to address the issues.
I serve customers promptly and ensure customer feedback is positive.
I inform customers of service options available for each transaction.
I support the Retail team/manager when I get the opportunity.
I promote add-on sales by asking the right questions to my customers.
I ensure all products are available in my Post Office and that information leaflets are accessible for customers.
I complete all tasks as shown on my routines pad, paying particular attention to those attracting financial penalties.
I keep my AM informed of any potential losses or transaction corrections.
I report anything which could be a hazard.
I ensure the Post Office business is transacted in line with POL rules and regulations.
I attend training courses wherever possible.
I manage my team effectively, ensuring they are paid correctly and on time.
I drive my own development and performance reviews.
I ensure all team members complete their Regulatory Compliance Training.
We always try our best for customers and work together as one team.
100% of staff in my Post Office know and live the values.
You will be responsible for
At One Stop Stores, we aim to serve local shoppers a little better every day. In this role, you will greet and welcome our customers warmly, chat with them to find out their shopping needs, and ensure they have a great shopping experience.
As well as having brilliant customer service, you’ll also need to be a team player, ensuring that your store is always looking great, with the right products on the shelves and fantastic services on offer.
You will need
* Greet each customer with a warm and friendly welcome.
* Listen to and talk with customers to find out what their needs are.
* Do your best to make sure the customer finds everything they want.
* Be passionate and knowledgeable about our products and services.
* Always be in store, on time, smartly dressed, and ready to serve.
* Make sure Post Office processes and procedures are followed.
* Help to achieve key targets and manage operational routines.
* Work as part of a team to complete store duties.
About us
One Stop Stores Ltd is a leading organisation in the UK Convenience Store market, owned by Tesco PLC but operated as a separate business. One Stop aims to meet the needs of all its local customers.
We’re proud to have been accredited Disability Confident Level 1 and we’re committed to providing a fully inclusive and accessible recruitment process.
What’s in it for you
At One Stop, we value our colleagues just as much as our customers, and part of this is the benefits we offer:
* 10% Discount in One Stop & Tesco stores.
* Discounted Tesco pharmacy services.
* Discounted shopping website.
* A great holiday package.
* A commitment to your career development.
* Community involvement and charity work.
* Pension Scheme.
One Stop has the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date.
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working.
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