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Job Role: Head of Housing Community
Department: Housing and Community
Contract type: Permanent / 37.5 Hours PW
Location: Herdfordshire
Job Purpose:
This role is pivotal within the 'housing & community' service and will be responsible for supporting the Director of Housing & Community in providing a high-quality service across the whole portfolio and with responsibility for line management of the team of managers.
We are looking for an experienced senior Manager to lead a team of managers to support, encourage and develop the organization's 'housing & community activities' to provide a positive outcome for all.
The post holder will have the necessary skills and experience to foster a culture of excellent customer service, genuine care for residents, a strong sense of team spirit to maximize outcomes, and increase the impact for residents. We would welcome your application.
General Responsibilities:
* To take the lead in the preparation of documents for inspections, audits, funding, and commissioning bids.
* To support the Director of Housing & Community in securing appropriate external housing accreditations.
* To represent at appropriate external meetings/conferences commensurate with role.
* Carry out other specific tasks as instructed by the Head of Housing.
* Work with and through the Managers to develop and foster a culture that supports the inclusive ethos of the organization.
Operational Service Management:
* To take the lead on developing and delivering a proactive approach to supporting residents through their journey from the streets to independence.
* To manage a dispersed team of professionals across a wide geographical area.
* To monitor service delivery in line with policies and procedures.
* Monitor and manage the administration processes and the appropriate information management systems ensuring procedures are adhered to, systems are efficient, and data is accurate and up to date.
* To monitor, evaluate, and develop levels of staff performance in:
o Interviewing & assessment of prospective residents/service users.
o Levels of occupancy & rent realization.
o Quality & implementation of support plans, risk assessments & key work sessions.
o Residents/service users' journey of travel.
o Meaningful contacts & resident/service user consultations.
* To take the lead on maintaining service effectiveness by auditing service provision and data, highlighting and making recommendations regarding areas of concern and/or underperformance, producing reports as required.
* To take the lead on the development and delivery of resident/service user engagement strategies.
* To be operational lead for Safeguarding, Complaints, Service Feedback & Health & Safety.
Finance:
* To ensure financial controls regarding the receipt, recording, and banking of monies are adhered to and work with finance colleagues to investigate any anomalies and authorize appropriate adjustments as required.
* To ensure that invoice requests, authorization & payment are carried out in line with organization's procedures and are undertaken in accordance with the organization's Financial Regulations.
* To undertake regular/monthly reviews of the management accounts with the service managers.
Performance Management and Staff Development:
* To hold regular performance meetings with the managers to ensure compliance with contractual obligations, strive for continuous service improvement, and achievement of agreed performance targets.
* Ensure managers are motivated to achieve agreed performance standards and a customer-focused service.
* Identify the managers' learning, development, and training needs to ensure skills are maintained at or above the required levels.
* To take the lead on contributing to the continual development of the service's policies and procedures and the scheduling and monitoring of effective reviews.
* To take the lead on ensuring both housing & community procedures and corporate policies are understood and adhered to by staff and volunteers.
* Take operational lead for ensuring both Safeguarding and Health & Safety procedures and legislative requirements are met and maintained.
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