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Location: Hams Hall
Hours: 40 hours per week, 4 on 4 off, 18:00 - 06:00
Reporting to the Operations Manager, you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation.
Your Tasks
* Lead and manage a team to achieve and exceed SLAs
* Distribute work orders and manage employee workloads
* Coordinate and implement processes, and plan daily business activities
* Serve as the first point of contact for process and technical faults, forwarding reports to relevant departments
* Identify issues, initiate corrective measures, and monitor success
* Ensure SLA compliance
* Utilize the SAP system
* Participate in resource planning (staff and infrastructure)
* Create and evaluate reports
* Maintain quality and service level standards
Your Profile
* Experience working with computerized systems
* Experience or understanding of working in a temperature-controlled environment is an advantage
* Reliable with good time management and organizational skills
* Excellent written and verbal communication skills
* Strong numerical and record-keeping skills
* Ability to take ownership of issues and see them through professionally from start to finish
We Offer
* 25 days of annual leave plus 8 bank holidays, with options to purchase up to 5 additional days
* Pension contributions
* Life assurance policy paying out 4x salary
* Employee Assistance Programme providing confidential support, information, and advice
* Employee Discount Scheme through Benefit Hub
* Free parking
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