JOB TITLE: Online Merchandiser
LOCATION: Moorgate, City of London
CONTRACT: Full-Time
HOURS: 35 hours over 5 days a week
PAY RATE: Starting at £30,000 per annum
JOB OVERVIEW
Proactive, dedicated & passionate about trading online, the Online Merchandiser will be key in running and executing web merchandising tasks effectively & seamlessly. As an expert on converting traffic online, this role will cover all aspects of keeping the site up to date both aesthetically & commercially.
KEY RESPONSIBILITIES
* Work alongside the merchandising & operations team to deliver online trading tasks.
* Work alongside online customer services for seamless back- end operations.
* Responsible for assisting the co.uk &.com sites using multiple platforms.
* Support the team on the projects sitting on the digital roadmap.
* Ownership of web KPI- Gross/Net sales, Conversion, AOV, UPT.
* Support the Assistant Merchandising Manager & The Head of Online Trading on all web trading operations.
* Responsible for content, product & stock accuracy on the web.
* Support day to day online merch entailing customer journey from the landing page to checkout for UK and other international url's.
* Take initiatives on developing a seamless user experience on the website.
* Update homepage, sorting algorithms, sort & filter, LHN/ top navigation, with mobile-first strategy.
* Assist in producing weekly trade reports, sharing insights on WoW & YoY performances.
* Work alongside the online executives to ensure there is consistency in all live campaigns.
* Collaborate with the warehouse team to ensure CS queries & stock allocation are accurate & up to date.
* Flag missing stock and raise requests for higher stock allocation for bestsellers.
* Assist the merchandisers on PLP, PDP, accurate product recommendations etc.
* Own the reconciliation & any investigative procedures related to both gross & net sales.
* Implement AB tests online with a clear view of the desired outcome.
SKILLS & KNOW-HOW
* Experience in online retail merchandising environment, preferably women’s fashion.
* Advanced excel, google sheets & data management skills.
* Preferred- user of Salesforce Commerce Cloud.
* Avid user of Google Analytics.
* Strong communication skills
* Experience or interest in HTML, or any other coding language.
* Demonstrable experience of AB testing
BEHAVIOURS
* Passionate about the Apricot brand and the fashion industry in general; a true brand ambassador
* Delivers results in a timely manner
* Remains calm under pressure
* Able to work to tight and changeable deadlines
* Able to self-manage and work on own initiative
* Relentlessly looks to improve working processes and practices with a commercial approach
* Resilient and remains positive in the face of challenge or adversity
* Self-motivated and passionate about online fashion.
* High attention to detail, excellent organization and time management skills
* Strong commercial outlook
* Flexible approach to the role
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