Job summary Harlow North Primary Care Network are a group of five Practices within Harlow. We jointly deliver services that improve outcomes and provide positive patient experience for our population of 60,000. As a Primary Care Network (PCN) our aim is to work collaboratively, enabling our team of Social Prescribers, Care coordinators, Clinical Pharmacists, Nursing Associates and GP Assistants to work together with the Practices. We seek continuous improvement by strengthening our relationship with other key health and wellbeing providers to maximize the impact of our services on quality and outcomes of patient care. The Practices within the PCN are Addison House, Church Langley, Nuffield House, Sydenham and Old Harlow All practices use Systmone clinical system. We are a friendly, supportive, democratic, well organised and enthusiastic Primary Care Network. We contain training practices and actively encourage learning and development for all staff. Main duties of the job The Transformation and Development Manager will work with clinical and support teams within a Primary Care Network (PCN) to identify opportunity for and lead service improvements. The post holder will plan, coordinate, and directly support delivery of evolving projects across the PCN with a view to improving patient access, staff and patient satisfaction, optimising the use of technology and improving the efficiency and sustainability of general practice services. They will work closely with staff working at practice and PCN level to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered. They will develop strong relationships with PCN member practices and will support the planning and delivery of improvements that will provide benefits both practice and PCN level. The post holder will work with the ICB Primary Care and Digital teams to ensure local transformation plans and activity are aligned to the ICB Primary Care priorities e.g. improving access, PCN development and the ICB Digital Strategy. - Developing Neighbourhood Teams - Facilitating same day urgent access - Optimisation of digital ways of working - Retention & development of multi-professional teams - Hardwiring the system to support change through Quality Improvement About us Stellar Healthcare is a GP Provider company consisting of 22 member practices across Harlow and Epping Forest in west Essex. We work closely with the Practices and PCNs to deliver the best care to patients. Date posted 06 February 2025 Pay scheme Other Salary £48,000 to £53,000 a year Contract Fixed term Duration 1 years Working pattern Full-time, Flexible working Reference number U0004-25-0000 Job locations Doctors Surgery The Stow Harlow Essex CM20 3AX Florence Nightingale Health Centre Church Langley Way Harlow Essex CM17 9TG Job description Job responsibilities Role summary The Transformation and Development Manager will work with clinical and support teams within a Primary Care Network (PCN) to identify opportunity for and lead service improvements. The post holder will plan, coordinate, and directly support delivery of evolving projects across the PCN with a view to improving patient access, staff and patient satisfaction, optimising the use of technology and improving the efficiency and sustainability of general practice services. The post holder will work closely with staff working at practice and PCN level to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered. The post holder will develop strong relationships with PCN member practices and will support the planning and delivery of improvements that will provide benefits both at individual practice level and at the level of the PCN. The post holder will work closely with the ICB Primary Care and Digital teams to ensure local transformation plans and activity are aligned to the ICB Primary Care priorities e.g. improving access and PCN development and the ICB Digital Strategy. - Developing Neighbourhood Teams - Facilitating same day urgent access - Optimisation of digital ways of working - Retention & development of multi-professional teams - Hardwiring the system to support change through Quality Improvement The post holder will work to coordinate with and bring in additional specialist expertise when required to deliver transformation plans, e.g., in analytics, evaluation, policy, IT systems, estates etc. The post holder will help to develop strategy related to transformation and improvement, aligning this with larger scale strategy and initiatives; but will focus their time on the planning, implementation and evaluation of practical improvements that make a difference to patients and staff, ensuring they address health inequalities and championing diversity and inclusion. Please the full job description attached. Job description Job responsibilities Role summary The Transformation and Development Manager will work with clinical and support teams within a Primary Care Network (PCN) to identify opportunity for and lead service improvements. The post holder will plan, coordinate, and directly support delivery of evolving projects across the PCN with a view to improving patient access, staff and patient satisfaction, optimising the use of technology and improving the efficiency and sustainability of general practice services. The post holder will work closely with staff working at practice and PCN level to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered. The post holder will develop strong relationships with PCN member practices and will support the planning and delivery of improvements that will provide benefits both at individual practice level and at the level of the PCN. The post holder will work closely with the ICB Primary Care and Digital teams to ensure local transformation plans and activity are aligned to the ICB Primary Care priorities e.g. improving access and PCN development and the ICB Digital Strategy. - Developing Neighbourhood Teams - Facilitating same day urgent access - Optimisation of digital ways of working - Retention & development of multi-professional teams - Hardwiring the system to support change through Quality Improvement The post holder will work to coordinate with and bring in additional specialist expertise when required to deliver transformation plans, e.g., in analytics, evaluation, policy, IT systems, estates etc. The post holder will help to develop strategy related to transformation and improvement, aligning this with larger scale strategy and initiatives; but will focus their time on the planning, implementation and evaluation of practical improvements that make a difference to patients and staff, ensuring they address health inequalities and championing diversity and inclusion. Please the full job description attached. Person Specification Qualifications Essential GCSE grade A to C in English and Mathematics A Level qualifications Desirable Batchelor's or Master's degree Experience Essential Person specification In addition to the above successful candidates should be able to demonstrate the following Experience of successfully delivering change and improvement programmes in a patient facing environment A proven track record of communicating and engaging with a wide range of staff and stakeholders - building excellent and trusted relationships Significant experience of driving change including translating strategic objectives into tangible plans for delivery Ability to use data and insight to both drive change and also to understand and adapt programmes of work Ability to work and make decisions autonomously, and to identify and act on challenges to move delivery forward, potentially working to tight timescales Ability to understand, interpret and present complex and/or sensitive information Ability to interpret qualitative and quantitative data from a range of sources and present it in a clear and concise way to stakeholders. Excellent communication skills and an ability to engage successfully with a wide range of people at all levels within the organisation Experience of championing diversity and inclusion and promoting actions to make improvements to the experience of diverse groups. A clear and ongoing commitment to improving NHS services for the benefit of patients Desirable Experience of working in general practice with a detailed knowledge of general practice systems, processes, and procedures Person Specification Qualifications Essential GCSE grade A to C in English and Mathematics A Level qualifications Desirable Batchelor's or Master's degree Experience Essential Person specification In addition to the above successful candidates should be able to demonstrate the following Experience of successfully delivering change and improvement programmes in a patient facing environment A proven track record of communicating and engaging with a wide range of staff and stakeholders - building excellent and trusted relationships Significant experience of driving change including translating strategic objectives into tangible plans for delivery Ability to use data and insight to both drive change and also to understand and adapt programmes of work Ability to work and make decisions autonomously, and to identify and act on challenges to move delivery forward, potentially working to tight timescales Ability to understand, interpret and present complex and/or sensitive information Ability to interpret qualitative and quantitative data from a range of sources and present it in a clear and concise way to stakeholders. Excellent communication skills and an ability to engage successfully with a wide range of people at all levels within the organisation Experience of championing diversity and inclusion and promoting actions to make improvements to the experience of diverse groups. A clear and ongoing commitment to improving NHS services for the benefit of patients Desirable Experience of working in general practice with a detailed knowledge of general practice systems, processes, and procedures Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Stellar Healthcare LTD Address Doctors Surgery The Stow Harlow Essex CM20 3AX Employer's website http://www.stellarhealthcare.net (Opens in a new tab)