Job Description
HGV Service AdvisorSalary: £28-30k Per Annum Basic plus bonus (up to 34k+ OTE)Hours: Monday to Friday Days 42.5 hours and 1 in 3 Saturdays (8.00am to 12 Noon) paid at 1.5 in addition to your salary and bonus.Location: BicesterWe are seeking a professional and experienced HGV Service Advisor to join our Bicester based Commercial Service Team. If you have HGV and customer service experience within a commercial vehicle setting we would love to hear from you - we also invite applications from Service Advisors within other areas of the automotive industry who have a keen interest in learning all about the world of HGV.BenefitsMulti manufacturer training programmes available we will support you with your desired career progression level30 Days Annual Leave including Bank HolidaysAdditional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)Holiday + Purchase Scheme (acup to 3 days available to purchase)Employer Statutory Pension SchemeFree Class IV MOT per yearMental Health First AidersReferral bonus if you introduce your technician friends (£1500!)Paternity pay Full 2 weeks payPersonal Accident Scheme & 2 x Death in Service PolicyCorporate uniform providedCycle to work schemeFree Parking on SiteWorking for a friendly family business!
Responsibilities:Deal with customer needs face-to-face and over the phone with a professional and friendly approachWork in Progress (WIP) control for the workshopMOT and service schedulingUpdating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customerClarify for the customer and workshop the basis for the repair Retail / Warranty / ContractTo promote additional workshop services/repairs where applicableTo identify and add parts to WIPsCheck the account detail and level of credit left, obtain authorisation and obtain order numbers from customersTo ensure parts are ordered/requisitioned once relevant authority is receivedInform customer of outstanding campaigns and arrange for work to be completedTo ensure customer reception area is maintained to a high professional standard at all timesTo order/ arrange sub-contract workTo assist and develop parts sales with the objective of meeting relevant targetsTo cost completed work and raise invoicesTo account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accountsBuild rapport with all staff and customersTo maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standardsTo maintain invoice filing in an accurate, timely and efficient mannerTo ensure up to date knowledge and training on all franchise requirements To undertake such other tasks as may reasonably be requiredTo enhance the image and reputation of the company whilst supporting its commercial interestsTo comply with good health and safety practice, all statutory requirements, company policies and standard proceduresThe perfect candidate will have:Excellent customer service skillsExcellent interpersonal, verbal and written communications skillsProven organisational and administration skillsProactive approach to workAble to work to deadlinesProblem solving skillsTechnical knowledgeAnalytical skills including working with statistical and costing informationAbility to work in a fast pace environment and multitask both alone and part of a team
Please call Suzanne on 07892 689 496 or submit your CV.
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