An excellent opportunity has arisen for a Collections Officer within the Asset Finance / Leasing division of a leading international specialist bank.
The successful candidate will be solutions driven and comfortable working in a fast paced environment dealing with a high volume of calls, and corresponding with customers in an efficient manner.
Key Responsibilities:
* Making & taking calls to & from customers to establish reasons for non-payment
* Offering payment solutions to customers in order to restore non-paying customers to good book
* Negotiate agreeable repayment terms in accordance with FCA principals of TCF
* Quickly identify vulnerable individuals and escalate these cases with our special support team
* Quickly identifying cases that require escalation to our Insolvencies team where appropriate
Key Requirements:
* A confident communicator with strong verbal communication skills
1. Confident and resilient due to high volumes
2. Capable of thinking laterally and proactively
3. Persuasive, persistent and self-motivated
4. Hard working and a highly collaborative to help the team to achieve team targets
5. Professional with excellent customer care skills, ensuring the client is the core focus
6. Adaptable to different clients
7. Able to learn quickly and to work to deadlines
8. Strong numerical skills
9. Understanding of lease and as...