My client is seeking a Conveyancing Lead who will motivate, coach, monitor and lead a small team of conveyancing professionals carrying 60 - 70 active files each, to achieve high standards in conversion, compliance, and client care. The successful applicant will handle escalated legal and client care queries while managing a small caseload of up to 40 residential conveyancing files, covering all transaction types.
Key Tasks and Responsibilities
1. Team Leadership: Lead your team with diligence, ensuring adherence to the firm's policies, procedures, and professional standards to protect the interests of clients, mortgage lenders, and the business.
2. Relationship Management: Cultivate and maintain strong relationships with team-assigned introducers through regular updates, review calls, and ad hoc support.
3. File Management: Manage a diverse caseload of up to 40 active residential conveyancing files.
4. Performance Analysis: Monitor and analyze your team's file performance, offering solutions to meet targets related to completions, client feedback, timeframes, and revenue.
5. Escalation Handling: Serve as the first point of contact for legal and client care queries, introducer issues, and complaints that originate from within your team.
6. Compliance Oversight: Act as the first point of escalation for Anti-Money Laundering (AML) and Source of Funds matters within your team's file load.
7. Reporting: Provide regular performance reports to the senior management team, using data analysis to identify areas for improvement.
8. Team Collaboration: Work with support departments to promote a culture of teamwork and client care prioritization within the business.
9. Strategic Contribution: Actively contribute to the firm's Executive Team, supporting the strategic development of the business to ensure ongoing growth and success.
Essential Criteria required for the role
1. Educational Qualifications: CLC, Law Society, or CILEX Qualified.
2. Experience: Minimum of 3 years PQE managing a mixed residential conveyancing caseload of 50 files or more. Extensive experience with various residential conveyancing types, including New Build, Shared Ownership, Unregistered, and Auction properties. Proven ability to manage relationships with introducer partners.
3. Technical Skills: Proficient in IT, including basic MS Office applications and case management systems. Comprehensive conveyancing knowledge from instruction to file closure, including:
1. Leasehold
2. Shared Ownership
3. Negative Equity
4. New Builds
4. Skills and attributes: Strong, confident communication skills with the ability to build rapport quickly. Excellent organizational skills and the ability to multitask effectively. Positive, enthusiastic, and motivated personality. Ability to lead and inspire team members. Capability to work collaboratively with all stakeholders to achieve common goals. Commitment to delivering outstanding customer service. Target-driven with a proactive approach to getting involved.
This role is ideal for an experienced conveyancing professional who is ready to lead a team and contribute strategically to the continued success of the business.
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