Job Title: Service Solutions Manager Location: Thame, Oxfordshire Company: Box Technologies LTD, part of Flytech Corporation About Us: BOXTEC is part of the Flytech Corporation – a global technology business with over 500 employees with a market capital in excess of $350 million dollars and our success means we are always looking to hire more winners for our team. Overall Purpose of the Job: The role is responsible for the coordination and making ready for sale all BOXTEC inhouse and partner services to our customers. The coordinator must work proactively in collaboration with Customer Operations, Technical Account Manager(s), the Sales and Operations teams to ensure Services (inhouse & partner) are accurately scoped and costed and contracted to enable a smooth sale, purchase, review and invoice process, providing increased revenues on services. The role is critical to support the business goal of building long term customer relationships by following consistent operational processes, providing ongoing clear communication and delivering to agreed timescales. Day-to-Day Responsibilities: Provide coordinated support to all Customer Sales and Technical Account Management teams to specifically develop and win both in-house and partner delivered service opportunities, supporting Flytech hardware sales. Work closely with Head of Customer Operations, Technical Account Manager(s) and the Sales and Operations teams to ensure successful onboarding and hand-off to our partners of service solutions for our customers. Deliver accurate preparation of services scope of works and contractual documents to ensure solutions offered to the Customer are deliverable and measurable. Support the Head of Customer Operations, Sales teams and Technical Account Managers in the preparation of commercials for Customer service requirements Work with the Account Managers and Technical Account Managers to ensure service performance reports for Customer Service Review meetings offer Service Improvement Plans (SIP’s) that detail both proactive as well as reactive actions. Attend & document scoped Customer Service Reviews at the agreed intervals and where appropriate co-ordinate actions to close out any follow-up. Fully understand each Support Agreement for our Customers and ensure that contractual obligations and deliverables are continually met both in-house and with our partners. Be accountable for ensuring the service solution can be processed for accurate billing as detailed in the Customer Agreements. Deliver a monthly activity report to Head of Customer Operations that summarises at least; Activity per Customer, Revenue achieved (in-house & partners), agreed SIP’s and progress. Create, review and provide individual work instructions and process flows for each department within our CAP Management System and provide assistance with internal auditing requirements. Maintain accurate records following customer communication through the use of IT and company systems. Resolve high-level administrative queries through the appropriate use of internal company resources. Identify areas for improvement and implement solutions, with a particular focus on reducing cost and risk to the business and improving efficiency, accuracy and commercial contribution. Skills and Qualifications: Essential: • Educated to A level standard or equivalent • Management experience in a Sales Support or Customer Service role • Process driven with a keen eye for detail • Computer literacy – good understanding of Microsoft Office365 and CRM systems • Clear professional communication and presentation skills • Strong organisation and delivery skills • Able to communicate and liaise with customers at all levels • Strong commercial awareness • Can implement business decisions with energy and commitment; proactive and supportive Nice to Have: • Business Degree • Experience working in B2B Sales/Marketing within the IT sector • Experience using Access Dimensions or Super Office (or similar systems) • Project/Contract Management Knowledge • Previous experience of IOS 9001 2015 Management System Personal Skills: • Organised and methodical • Approachable • Critical Thinker • Excellent Time Management • Leadership • Determined and Resilient Company Benefits: • Company Pension Scheme • 25 days holiday (plus bank holidays) with additional holiday for long service, up to a maximum of 28 days in line with company policy (pro rata for part time hours) • Life assurance • Annual Leave Purchase Scheme • Additional lifestyle benefits • Free parking Join us at BOXTEC and be part of a team that delivers first-class support and technical expertise while solving business challenges with cutting-edge technology. How to Apply: Interested candidates are invited to apply via our company careers page linked to this post. Please note that if you do not hear back from us within 4 weeks of your application submission, please consider your application unsuccessful.