Job Description
We have an opportunity at our Ipswich site for 2 Inside Sales Administrators to join the Supply Chain team in a share share arrangement. Reporting to the Supply Chain Manager the Inside Sales Administrator serves as the key contact point for distributors and area sales managers and is responsible for coordinating all aspects of customer service including order processing, quotation generation & follow up, delivery checks, technical enquiries and order expediting and delivering a world class level customer service to all internal and external customers.
Responsibilities include:
1. Dealing with incoming telephone and email enquiries from Customers (both internal and external) promptly, efficiently and effectively, including but not limited to information/queries on stock availability, existing orders and new enquiries
2. Accurately inputting customer orders into QAD; providing pricing and quotations.
3. Accepting and assuming responsibility for processing customer concerns using the company’s Customer Concerns Software, including, but not limited to, delivery, pricing and invoicing - putting the customer front and centre.
4. Using the company’s QAD system and generated reports, proactively maintaining and managing key customer order books to ensure projected sales are reviewed and updated.
5. Using the defined channels for progressing improved due ...