Are you experienced within responsible sourcing and quality management?
Come and join Wickes and continue your career in providing safe, compliant, and sustainable products through our responsible management of suppliers, manufacturers, and raw materials across our Showroom Products.
We’re looking for a Responsible Sourcing and Quality Manager to contribute to the development and implementation of policies linked to sustainability, ethical trading, and product compliance. You’ll use your expertise to provide technical knowledge and support our commercial team on sourcing, application, and suitability of products entering the supply chain. You’ll also be first-level support to customer services and legal teams with any significant product failures.
You’ll be provided with a company car as the role requires some travel across the UK and further trips throughout Europe.
What you’ll be doing:
* Carry out supplier evaluations and approvals using the supplier online risk assessment tool, ensuring all unsatisfactory results are effectively dealt with.
* Evaluate and approve products within assigned categories, covering risk assessment and benchmarking processes, to ensure only compliant products enter the business.
* Ensure the latest documentation is available to demonstrate product safety and fitness for purpose, with a full technical file accessible within 48 hours upon request.
* Assess the sustainability credentials of products considering raw materials, production, usage, end of life, and CO2 emissions, supporting responsible sourcing practices.
* Work with suppliers to resolve non-compliance issues, take remedial actions, and keep stakeholders informed.
* Investigate and report on technical queries, quality concerns, product returns, failures, and customer complaints.
* Keep the team and business updated on product legislation and compliance requirements, establishing relationships with technical/quality contacts at suppliers and service providers.
What we are looking for:
* Professional/Technical qualification or at least 5 years’ experience in Showroom Products, including kitchens, appliances, solid surfaces, bathrooms, and bedrooms.
* Deep knowledge of QA practices, supplier and factory audits, and CSR (ethical) standards.
* Comprehensive understanding of UK product legislation, safety standards, environmental regulations, and compliance certification schemes.
* Persuasive problem-solving skills at all levels.
* Strong interpersonal skills for effective communication.
* Excellent organizational skills and ability to meet deadlines.
* Good numeracy, proficiency in Google and Microsoft platforms.
* Full UK driver’s license and flexibility to travel, including overseas if necessary.
What can we offer you?
Supportive learning and development opportunities to grow your career, along with a benefits package including:
* Competitive bonus
* Save-as-you-earn scheme
* Private Medical and Life Assurance
* Contributory pension scheme
* Colleague discount and access to savings and cashback platforms
* Wellbeing benefits including Employee Assistance Programme, financial education, parental, menopause, and fertility support
You’ll work from our Northampton offices, with a flexible blend of remote and in-office work, fostering collaboration and team culture.
About Us:
Wickes is a home improvement retailer with over 50 years in the industry, operating 230 stores with revenue exceeding £1.6bn and employing over 8,000 colleagues. Our culture is collaborative, inclusive, and focused on success. We welcome diverse backgrounds and are passionate about supporting our teams.
Please contact us here for adjustments in the application process. Note that this link is for reasonable adjustments only; general inquiries or CV submissions cannot be processed through this form.
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