ICT Implementation Officer – Hybrid – work from home and office – Leeds City Centre: 889
Location: Leeds city centre, Leeds, United Kingdom
Work Hours: 37.5 hours per week
Contact Number: 01133572045
Hybrid Working: 3 days in the office, 2 days out. 30 days holiday plus all bank holidays.
Additional Benefits: Life Assurance + dependents @ 6 x salary. Critical Illness + Vitality Health.
Responsibilities: To support the implementation of key ICT system developments within the organization, ensuring corporate standards are maintained and key milestones are achieved in line with agreed business deliverables. Working with the ICT and Project Manager and the outsourced Managed Service Provider to support the business in delivering key ICT business systems and service improvements.
About: The ICT & Change function is responsible for providing ICT service provision, procurement services, programme and project management delivery, property services, and operational resilience services. The ICT function manages the ICT Managed Service contract including user support, system development, corporate ICT infrastructure, information management, ICT training, and information security. The procurement function oversees the procurement lifecycle and supports contract managers to deliver effective external contracted services. The programme office and project management function ensure effective management of project delivery, adhering to agreed methodologies and governance. Operational resilience ensures robust controls and provisions for business resilience, including disaster recovery, business continuity, cyber security, and information security.
Role Specific Accountabilities:
* Support the operational evaluation and delivery of key business systems and ICT service improvements.
* Work with business leads to ensure that project design specifications are technically compliant and meet corporate ICT strategic principles.
* Ensure effective testing of new ICT solutions complies with organizational project methodology and governance procedures.
* Support the ICT and Project Manager in delivering effective and timely functional MI reporting.
* Develop effective project test strategies to ensure end-to-end system testing meets project specifications and plans.
* Ensure effective and compliant ICT Security & Governance are in place, and operational quality controls are adhered to across the organization.
* Monitor compliance audits and prepare compliance evidence.
* Deliver IT user training as required, including developing training guides and liaising with MSP to embed in the ICT User Guide library.
* Identify risks in own area of responsibility and notify any such risks to your People Manager and the Business Assurance Manager.
Skills, Knowledge and Experience:
* Output-based problem solver with knowledge of Project Management methodologies.
* Effective IT skills required for the job role.
* Previous experience of ICT system project implementations, preferably within an outsourced environment.
* Technical experience within the ICT sector.
* Project experience within a multi-functional team environment with evidence of end-to-end delivery of project milestones.
* High levels of integrity and trustworthiness.
* Preparation of project test documentation as defined by project scope, supporting the PM as required.
Qualifications:
* Evidence of further development and training in ICT and/or a project management discipline.
Desirable Qualifications:
* Degree in relevant discipline.
* Project management discipline, e.g., Waterfall and/or Agile.
Values: Do you have proof of your right to work in the UK? Yes
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