Job Title: Client Care Assistant Salary: £26,353 per annum Location: Village Vet, St Johns Wood Job Type: Permanent, Full-time Hours: 42 hours a week, Monday to Friday and 1 in 3 Saturdays. An opportunity has arisen to join our team at our Village Vet team as a Client Care Assistant. You will be responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us. We pride ourselves on providing the best standard of care to both our long standing and new clients, always ensuring we are personal, professional, and empathetic. Our front of house teams are the face and voice of our business therefore this role is extremely valued within the team. This role is fast-paced, friendly and fun with no working day the same. Your role and responsibilities - Liaising with clients and the clinical team to ensure effective customer service - Completing various administration duties for the clinical team and the business - Promoting our fantastic Healthcare Plan - Meeting and greeting clients with an effortless smile - Booking appointments & diary management - Managing telephone and email enquiries - Taking payment for services and products - Managing cash, stock and client accounts - Opening and closing the practice Key Skills and Experience - Must have experience in a Reception or customer service role - Must be confident, committed and able to work well under pressure with exceptional organisational skills. - IT skills - confident in the use of Word, Excel and Outlook as a minimum - Excellent telephone and face-to-face communication skills Benefits - 5 weeks holiday bank holidays Birthday Leave - Career progression opportunities - Staff discount schemes - Life Assurance - Enhanced sickness pay - Enhanced equal family leave - E-car salary sacrifice scheme - Employer contribution pension scheme - Wellness program including: - Employee assistance program - Eye care voucher scheme - Free annual Flu jab - Cycle to work scheme - Recruitment referral reward scheme About us We are a well-established, Royal College of Veterinary Surgeons (RCVS) accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire. Alongside all our primary care services we also have four 24-hour continuous care hospitals made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike. To submit your application, please click the 'Apply now' button at the top of the screen. Or, for any questions, contact Katie Riley on katie .rileylinnaeusgroup.co.uk